Operations and Payments Specialist at Cargosprint (2021-09 – Present)
- Process optimization by identifying workflow inefficiencies and implementing improvements to enhance productivity and operational efficiency.
- Ensured compliance with company policies, procedures, and industry regulations while maintaining high-quality service standards.
- Provided customer support through phone and email channels, delivering timely and effective resolutions.
- Delivered technical support through remote assistance, troubleshooting account-related issues on the company portal and guiding customers through payment processes.
- Trained and onboarded new team members within the Payments and Customer Service departments.
- Utilized CRM and communication platforms, including Salesforce, Service Cloud, Front, and 8x8, to manage customer interactions and case resolution.
- Directed customers to the appropriate departments to ensure personalized and specialized assistance.
- Served as a Department Culture Ambassador, promoting employee engagement, collaboration, and a positive workplace environment.
Customer Service Representative at TATA (2020-01 – 2021-12)
- Assisted customers with inquiries, complaints, and service requests, ensuring timely and satisfactory resolutions.
- Provided detailed information about products and services to help customers make informed decisions.
- Responded to customer questions and concerns with professionalism, empathy, and accuracy.
- Built positive customer relationships by delivering exceptional service and maintaining a customer-focused approach.
- Resolved issues efficiently while ensuring high levels of customer satisfaction and retention.
Trainer at Alorica (2017-01 – 2019-12)
- Designed and delivered training programs for new employees, ensuring successful onboarding and proficiency in company processes, tools, and procedures.
On Job Training (OJT) at Alorica (2017-01 – 2017-12)
I was responsible to assist and do floor support for the new hires while on training.
Customer Service Representative at Alorica (2016-01 – 2017-12)
- Provided exceptional customer service by answering questions, addressing concerns, and resolving complaints in a timely and professional manner.
- Identified customer needs and implemented appropriate solutions to ensure customer satisfaction.
