IT Service Desk team lead
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I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Provide technical support by doing extensive diagnosis for Level -1 Review and Authorize escalations from ITSD agents to next level tech department Detect possibles major incidents and a and report to the next level IT Provide feedback and couching to ITSD Agents related to the help desk program
Centro de Enseñanza Técnica e Industrial Software Developer
