Gerente de Operaciones
Envía una oferta de trabajo directamente a este candidato
Accomplished Sr. Ops Manager with over 10 years of experience in optimizing organizational efficiency, streamlining processes, & driving bottom-line results. Proven track record of successfully leading cross-functional teams, implementing strategic initiatives, and delivering exceptional operational performance in fast-paced environments.
Adept at analyzing complex business challenges, developing innovative solutions, and fostering a culture of continuous improvement. Strong leadership abilities, coupled with excellent communication skills, enabling effective collaboration with stakeholders at all levels. Committed to achieving operational excellence and exceeding organizational goals.
TaskUs | B.C., Tijuana
Sr. Operations Manager | 10/2018 - 07/2023
5 OMs, 24 Supervisors, 336 Agents, $9.1m ACV
Oversee the daily operations, ensuring smooth & efficient functioning.
Develop & implement strategies to improve performance & productivity.
Monitor & analyze KPIs to identify areas for improvement & make data-driven decisions.
Lead and manage Operations Managers, supervisors & agents, providing guidance, support, & training as needed.
Prepare QBRs, MBRs, WBRs.
Partner with client and client services to ensure relationship is on a strong foundation.
GoDaddy / FreedomVoice | Baja California, Tijuana
Supervisor / Operations Manager | 02/2015 - 10/2018
2 Supervisors , 26 Agents
Monitor KPIs to identify trends and make real-time adjustments as needed.
Conduct regular team meetings to communicate goals, address concerns, & provide updates.
Coach, mentor, & provide feedback to employees to improve their performance & professional development.
Resolve Payroll , WFM , and HR issues.
Conduct performance evaluations and provide recommendations for promotions, transfers, or disciplinary actions based on employee performance.
Provide Daily and Weekly reports of KPIs
Motiva Contact Centers | Baja California, Tijuana
Customer Service Representative | 03/2013 - 02/2015
Day to day operations answering inbound chat, email & calls.
Reach & Exceed all KPIs.
Escalate issues to correct department when not trained.
Tech support, Warranty Claims, SAAS experience.
Sales Associate / Store Manager | 01/2012 - 01/2013
Coordinate shipping & receiving
Cash Handling & Deposits
Audit & Inventory Control
U.N.L.V | Las Vegas, NV
Bachelor of Business Administration (BBA) | 06/2021
Desert Rose H.S. | Las Vegas, Nevada
High School Diploma | Graduated 06/2006
2006 Sun Youth Forum Facilitator
2005 Sun Youth Forum Attendee
