Jesus Herrera

Results-driven Delivery Manager with 9+ years of experience leading cross-functional teams to deliver large-scale digital solutions. Skilled in Agile project management, stakeholder engagement, and process optimization, with a proven ability to align technology initiatives with business goals. Skilled at driving operational efficiency, innovation, and measurable improvements in cost, time, and quality to help organizations achieve their mission and deliver exceptional value.

Practice Manager at GOLDCO (Consulting) (2022-02 – 2026-01)

• Led a team of 15+ consultants, analysts, and interns, overseeing recruitment, providing mentorship, and managing the departmental budget to drive operational excellence.
• Developed and established the Commerce practice at GOLDCO (800k USD annual revenue), from initial research, development and implementation.
• Responsible for identifying new business opportunities, acquiring clients, and expanding the practice within the company through strategic negotiation and commercial development with a success rate of 20% in client acquisition (2024)

IT Scrum Master & Delivery Manager at GOLDCO (Consulting) (2020-02 – 2026-01)

• Led over 10+ implementation projects and software development with a strong focus on timely delivery, resource optimization, and cost efficiency. Proven ability to enhance operational performance, achieving 2% to 5% improvements in time and cost management, ensuring maximum return on investment while aligning technological initiatives with strategic business goals.
• Developed and implemented Agile-based project plans using Scrum and Kanban, achieving 2%-to-5%-time efficiency improvements while optimizing workflows and aligning deliverables with business objectives.
• Directed AI-related initiatives, including the integration of machine learning models and data-driven solutions to enhance operational efficiency and support strategic decision-making.
• Led multidisciplinary teams (30+ people) with Change Management methodologies to ensure project development and quality assurance.

Commerce Consultant at GOLDCO (Consulting) (2020-02 – 2026-01)

• Designed and executed a methodology for CatMan projects in the LATAM region, optimizing project timelines through structured workflows, resource allocation, and Agile principles.
• Designed and executed three technology implementation projects that were published as success cases, showcasing their impact on operational efficiency and business performance. These projects highlighted strategic execution, technological adoption, and measurable improvements in key performance indicators, reinforcing best practices in the Retail industry.
• Developed comprehensive internal training programs to enhance proficiency in technological tools and implementation methodologies, ensuring teams are equipped with the necessary expertise for future projects.

Commerce Analyst at GOLDCO (Consulting) (2017-02 – 2020-02)

• Reorganized the organizational structure for the CatMan Department in Retail Pharma including roles, scope, and reporting structure (+100 people)
• Developed the functional knowledge base for the implementation of technological tools in the Retail industry, ensuring structured documentation and seamless adoption of solutions for the upcoming projects.
• Designed functional training methodology to assure knowledge transfer in digital transformation projects (30+ training sessions executed with this methodology)

Business Informatics Engineering in Business Informatics Engineering – Instituto Tecnologico y de Estudios Superiores de Monterrey (ITESM) (2011-08 – 2016-12)