Jorge Eugenio Alvarez Valle

I am a Bilingual Customer Service Representative with over 20 years of experience in customer support, order entry, purchasing, and logistics coordination across national and international companies. I specialize in managing orders, building strong client and supplier relationships, resolving issues, and streamlining administrative processes. My career reflects commitment, ethics, and social responsibility, consistently adding value in dynamic multinational environments.

Bilingual Customer Service Rep / Order Entry at Sinil Industrial (2024-04 – 2025-03)

• Processed incoming orders ensuring accuracy and timely communication with clients via email and phone.
• Maintained constant communication with the Sales Associate for updates and changes in orders.
• Verified previous orders before processing new requests to ensure production accuracy.
• Submitted completed orders to the Supervisor for approval before sending them to production.
• Achievement: Reduced order processing errors by 15% through proactive verification and improved communication.

CSR / Order Entry at Sharksportswear (2023-02 – 2024-03)

• Managed all incoming orders in the system (QUEUE), ensuring follow-up from production to final shipping.
• Maintained constant communication with customers to resolve inquiries and guarantee timely delivery.
• Handled and completed RMA (Return Merchandise Authorization) processes.
• Achievement: Implemented a proactive tracking system that reduced customer complaints by 20%.

Customer Service Rep / Order Entry at Outdoor Cap (2020-06 – 2022-12)

• Processed incoming orders and maintained communication with the Account Lead for updates.
• Verified previous orders before processing new ones.
• Managed inventory to ensure sufficient stock for timely deliveries.
• Assisted production and other departments, including processing Return Authorizations (RA's).
• Achievement: Designed inventory reports that improved production planning and reduced delays by 25%.

Buyer / Customer Service Rep at Jeld Wen de México (2017-01 – 2020-01)

• Negotiated prices, payment terms, and delivery schedules with national and international suppliers.
• Generated new suppliers and purchase orders, ensuring material availability.
• Prepared quotes and managed credits for returned orders.
• Monitored incoming calls and requests from Sales Representatives, resolving inquiries promptly.
• Achievement: Reduced procurement costs by 10% through strategic supplier negotiations.

Customer Service / Shipping Assistant at Roberts Enterprises (CORE COVERS) (2014-10 – 2015-10)

• Coordinated spa cover deliveries nationwide and internationally.
• Generated shipping reports (Bill of Ladings, BOL's) and labels.
• Supervised material inventory and collaborated with shipping and receiving departments.
• Achievement: Improved logistics efficiency, reducing international delivery delays by 30%.

Returns Specialist (Online Store) / Customer Service at Ensambles Hyson (RAINBIRD) (2014-04 – 2014-09)

Temporary

• Monitored incoming RGA's (Return Goods Authorizations) via email and phone.
• Generated proper forms and performed invoice matching for credit purposes.
• Coordinated daily reports for supervisors and handled customer calls ensuring effective resolution.
• Achievement: Implemented a returns control system that reduced processing time by 40%.

Architectural Design – SDSU (1986 – 1988)

Graphic Design / Computer Drawing – Southwestern College (1983 – 1986)

High School Diploma – Castle Park High School (1980 – 1983)