Jorge Hernandez Vazquez

Oracle Cloud Functional Consultant with 5+ years of end-to-end experience across the full Oracle implementation lifecycle, UAT sessions, Key User training, and post go-live support with expertise in Procurement Cloud and Sourcing, along with SCM Products to deliver solutions for the business needs.

Procurement Technical Support Engineer at Oracle — Procurement Product Support (2022-05 – Present)

• Resolved tickets (Service Requests) through systematic root cause analysis and proactive communication with customers in accordance with the established Service Level Agreement.
• Partnered with dev teams to document, reproduce and prioritize the resolution of the business scenarios in a timely manner to avoid halting business operations.
• Delivered live demos to the internal team and customer through Oracle Cloud Customer Connect, converting user feedback directly into product roadmap input.
• Designed and led courses for Responsive Self Service (RSSP) new interface & Oracle Visual Builder for internal members.
• Authored technical documentation that streamlined knowledge transfer across support tiers and cut average time-to-resolution.

Oracle Procurement Consultant at Oracle Consulting — Contractor (2021-12 – 2022-05)

• Led business process analysis sessions with stakeholders from the procurement and finance departments, and developed documentation to have a solid framework of the business process.
• Configured, demonstrated, and trained Key Users on Sourcing suite functionalities, enabling a smooth go-live with minimal post-implementation support needs.

Oracle Procurement Consultant at Clever Services (2021-01 – 2021-09)

• Mapped end-to-end business processes through stakeholder interviews, surfacing critical gaps and implementation risks before go-live.
• Implemented the procure-to-pay lifecycle with budgetary controls and settings, eliminating unauthorized overspending and enabling real-time purchase approval workflows.
• Delivered end-to-end ERP documentation serving as a framework during implementation and post implementation.

Oracle Supply Chain Consultant at ERP Soluciones (2018 – 2020)

• Managed and implemented Oracle Inventory and Purchasing modules for a manufacturing company, delivering end-to-end supply chain configuration.
• Administered and maintained the Oracle Procurement suite, ensuring operational continuity and system alignment with business requirements.
• Designed purchase approval workflows across all departments involved, mapping authority levels to system approval rules.
• Customized user roles and developed basic Business Intelligence reports to support operational visibility and decision-making.

B.S. in Administracion Industrial – Instituto Politécnico Nacional (IPN) (2017)