Procurement Technical Support Engineer at Oracle — Procurement Product Support (2022-05 – Present)
- Resolved tickets (Service Requests) through systematic root cause analysis and proactive communication with customers in accordance with the established Service Level Agreement.
- Partnered with dev teams to document, reproduce and prioritize the resolution of the business scenarios in a timely manner to avoid halting business operations.
- Delivered live demos to the internal team and customer through Oracle Cloud Customer Connect, converting user feedback directly into product roadmap input.
- Designed and led courses for Responsive Self Service (RSSP) new interface & Oracle Visual Builder for internal members.
- Authored technical documentation that streamlined knowledge transfer across support tiers and cut average time-to-resolution.
Oracle Procurement Consultant at Oracle Consulting — Contractor (2021-12 – 2022-05)
- Led business process analysis sessions with stakeholders from the procurement and finance departments, and developed documentation to have a solid framework of the business process.
- Configured, demonstrated, and trained Key Users on Sourcing suite functionalities, enabling a smooth go-live with minimal post-implementation support needs.
Oracle Procurement Consultant at Clever Services (2021-01 – 2021-09)
- Mapped end-to-end business processes through stakeholder interviews, surfacing critical gaps and implementation risks before go-live.
- Implemented the procure-to-pay lifecycle with budgetary controls and settings, eliminating unauthorized overspending and enabling real-time purchase approval workflows.
- Delivered end-to-end ERP documentation serving as a framework during implementation and post implementation.
Oracle Supply Chain Consultant at ERP Soluciones (2018 – 2020)
- Managed and implemented Oracle Inventory and Purchasing modules for a manufacturing company, delivering end-to-end supply chain configuration.
- Administered and maintained the Oracle Procurement suite, ensuring operational continuity and system alignment with business requirements.
- Designed purchase approval workflows across all departments involved, mapping authority levels to system approval rules.
- Customized user roles and developed basic Business Intelligence reports to support operational visibility and decision-making.
