Jorge Puga

Delivery Lead and Agile Program Manager with 20+ years of experience leading complex digital and transformation initiatives in financial services (BBVA, Citi, Banorte, MetLife). Accountable for program-level delivery, overseeing multiple squads and ensuring execution, governance, and stakeholder alignment in large-scale, regulated environments. Proven ability to drive business outcomes through digital product delivery, legacy modernization, and operational optimization (AS-IS / TO-BE), with direct impact on revenue and efficiency.

Experienced in leading distributed teams, managing dependencies, and delivering mission-critical releases under high-demand conditions.

Agile & AI (Financial Services) at Independent Consultant (2023-11 – Present)

Independent consulting in Agile and AI for financial services sector

• Designed AI-assisted frameworks to optimize value streams and improve delivery efficiency
• Applied Lean methodologies and data analysis to enhance operational performance

Senior Scrum Master (Strategic Project) at MINSAIT (INDRA) (2023-06 – 2023-09)

Led process re-engineering and delivery execution for strategic banking project

• Led process re-engineering (AS-IS / TO-BE) for BBVA App, improving UX through personalized account assignment
• Accountable for delivery execution across multidisciplinary teams (BA, Dev, QA)
• Coordinated critical production releases under strict banking security standards
• Ensured alignment across Development, UAT, and Production environments

Agile Lead / Service Manager at CAPGEMINI (2021-07 – 2022-12)

Led delivery and service management for multiple financial services projects

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Agile Delivery Lead & Operational Manager at SOFTTEK (2016-07 – 2021-07)

Owned delivery and operations management for banking fraud and disputes domains

• Owned delivery across Fraud & Disputes domains for Banorte
• Led multiple squads and managed cross-team dependencies
• Accountable for gross margin and vendor coordination
• Ensured continuity of mission-critical banking operations

• Cédula Profesional: Técnico en Informática (Cédula C1: 2748062)
• Educación Superior: Estudios en Ciencias de la Computación | UNAM