Jose Armando Garcia Chavez

help customers resolver any question they may have about the product,provide difrent paynents options to past due customers to help bring there accounts back to current status

Customer Service / pre 30s ,30s,60s,90 days past due - CCSI(Westlake Financial) - Zapopan, Jalisco

(2023-12 - 2026-10)

help customers resolver any question they may have about the product,provide difrent paynents options to past due customers to help bring there accounts back to current status collections Adovocate - Redial Bpo

(2021-01 - 2022-07)

help customers that have a past due status on there loan by offering them a payment plan that would better help them to get there accounts back to a current status

Credit and collections advocate - AT&T

(2020-06 - 2020-11)

Help customer on taking payment, offer payment arrangements to help the customer get his account current and reactivate his service, breakdown of customers billing information

Technical Support(Secondary Technical Assistance) - Radio Movil Dipsa(Telcel)

(2007-12 - 2020-01)

• Review of the operation of the telephone service,wide bands modams
• Analyze anomalies in cellphone,internet service and internet consumptions
• Manage virtual networks for business services(vpn)by helping the customer troubleshouting to see what could be the problem
• Report and monitor network coverage issues
• Report and escalate problems in cellphone,internet and added value-services

Human Resource Agent - Servicio Nacional De Empleo

(2005-01 - 2007-10)

• File job applications
• Interview people that are looking for a job
• Help companies find the right candidate for there vacant positions
• By entering all the candidates that where interviewed in the system so the recrutiers can chose the best available candidate

Technical support - Telvista

(2000-01 - 2004-01)

Help customers with there internet,modem and cumpoter service by doing trouble shouting and running a diagnostic to pin point the exact problem that the customar may have,answer all the custions the customer may have abous his service

Bachelor - International business - Instituto Frontera (1998 - 2001)

Cesun Universidad (2001 - 2005)