José Luis Cervantes

Professional with outstanding skills in problem-solving, proactive attitude, digital competencies in software and applications across various operating systems, consultative sales, negotiation and closing, and new business development. Possess active and empathetic listening, teamwork, responsibility, and solidarity.

Professional Experience

Linguatec Teacher July 2012 - January 2013

• Teaching English at different levels.
• Administering placement tests.
• Following up with absent students.
• Collections.

Starbucks Shift Supervisor December 2015 - January 2020

• Cash handling and control.
• Value delivery.
• TPV, pin-pad, and digital sales control and analysis.
• Billing, sales, and inventory control.
• Warehouse management (distribution based on LEAN methodology, FIFO, tracking, and control of logs)
• Supplier relations (Purchase order generation and invoicing)
• Schedule organization.
• Recruitment and selection of operational staff.
• Sales and merchandise acquisition.
• Training and career plan follow-up for employees (teams of 8 to 20 people).
• Internal process quality control.
• Execution of internal audits.
• Reception and follow-up of external audits (Profeco, Health Department, Ministry of

Labor)

• SAP and ORACLE management.
• Lean application and follow-up in the work area.

iShopMixup / TechPeople (Apple Mexico )

Service Advisor

January 2020 - January 2024

• Sale of intangible services (accident protection insurance, maintenance memberships,

annual plans).

• Diagnosis and repair of Apple products.
• Security and software problem-solving.
• Customer service, B2B sales.
• Post-sale follow-up.
• Problem-solving.
• Customer portfolio follow-up.
• Prospecting and lead generation.
• ERP and CRM management.
• Warranty, recall, and insurance procedures.
• Personalized attention.
• Database creation and management.
• Monitoring and logistics for the return of damaged units or parts
• Daily inventory of available spare parts
• Handling of lithium batteries
• Quotation of services and spare parts

Mentor Talent Consultants

Business Hunter (New Business Development)

January 2024 - August 2024

• Sale of HR services (organizational development, courses, certifications, recruitment, and selection of middle and operational management).
• Customer portfolio follow-up.
• Needs assessment.
• Advisory services for Ministry of Labor audits
• Sales negotiation and closing.
• Prospecting and lead generation.
• CRM management.
• Billing and post-sales service.
• Industrial visits and sales.
• Market analysis.
• Attracting new clients.
• Recruitment and training program follow-up.

Inter Price Logistica / CSSR (Customer Service and Sales Representative)

September 2024-June 2025

•Problem resolution for mobile forklift equipment.

•Customer service.•Coordination of the technical team to carry out preventive and corrective maintenance, as well as to assign schedules, monthly activities, and vacation days.•Management of the rental forklift fleet (Invoicing and follow-up on invoice payments, preparation/modification of agreements and contracts, inventories, additions, removals, and transfers, Charging for damages to rental equipment).

•Sales and quotations for spare parts, equipment, and services (Forklifts).

•Technical assessments.

•Purchasing from suppliers.

•Follow-up on payments to suppliers.

•Follow-up on import orders.

•Logistics for the delivery or collection of forklifts.

•Application of warranties on parts and units.

•Monitoring of KPIs under the ISO 9001:2015 framework.

•ERP management (SAP).

•Prospecting new clients and post-sale support.

Recicla Ambiente / Sales Representative

 July

2025 – Octuber 2025

•B2B and individual customer sales.

•Customer portfolio management.

•Market price analysis.

•Purchase and sales analysis.

•Weekly and monthly sales forecasting.

•Preparation of purchase/sales budgets.

•Inventory review.

•Material reclassification between inventories.

•Database management.

•CRM administration.

•Negotiation of scrap purchases in the industry.

•Invoicing and collections support.

•Preparation of delivery notes.

•ERP management (SAP).

•Prospecting new clients and post-sale support.

J&T Express – Commercial Coordinator

November 2025 – Present

• Supervision of PDV (Points of Sale) management teams.
• Administration and follow-up of the CRM system.
• Monitoring and analysis of PDV KPIs.
• Weekly and monthly sales forecasting.
• Preparation of quotations for VIP clients.
• Drafting of service agreements and contracts.• Sales closing and objection handling.
• Database management.
• Administration of the JMS system to assign balance for shipping guides to PDVs.
• Authorization of returns or refunds.
• New client prospecting and post-sales customer support.
• ERP management (Lark).

Skills

• Problem-solving.
• Proactivity.
• Digital competencies across various operating systems.
• Active and empathetic listening.
• Teamwork.
• Responsibility and solidarity.

Software Experience

• Basic SAP.
• Intermediate Office.
• Advanced digital competencies in various operating systems: MacOS, iOS, Linux, Windows.
• Basic Oracle.
• Intermediate Cronos.
• Sales and inventory
• Lean methodology
• FIFO (First In, First Out)

Education

Clinical Laboratory Technician CBTIS 65, Class of 2009-2012

Food Engineering (Not Graduated) University of Guanajuato, 2015