Remote Surveillance Supervisor - Chances Casino - Prince George BC Canada
(2024-09)
Support and guide the surveillance team by ensuring all are working well together.
- Ensure BCLC & GPEB Policies, Procedures, and Regulations, along with our Standard Operating Procedures (SOP) and Internal Department Procedures (IDP) are conducted to the highest integrity level and professionalism.
- Proactively observe and review videos to complete required documentation of specific incidents, including, but not limited to, customer complaints, procedural errors, risk management issues, AML investigation, player evaluations, thefts, and discrepancies.
- Responsible for monitoring table games, slot machines, and all critical areas of the Casino.
- Complete daily logs, prepare compliance review reports and incident reports as required.
- Preserve video coverage/evidence of significant events as directed.
- Train new employees as well as coach current employees regarding the implementation of new policies and procedures.
- Be responsible for the accuracy and thoroughness of investigations and reports submitted by operators in the office.
- Clearly communicate with floor security officers in the event of suspicious activity, failure to follow protocols or procedures.
- Assist Department Managers, Police/ BCLC/GPEB Investigators, and Compliance Officers.
- Duties and responsibilities may include the installation of surveillance cameras and access controls.
Supervisor Surveillance Operator - Chances Casino
(2024-04 - 2024-09)
Senior Surveillance Operator - Okada Manila - New Seaside Drive, Entertainment City, Paranaque City 1701 Manila Philippines
(2023-03 - 2024-03)
Surveillance Operator II - Okada Manila - New Seaside Drive, Entertainment City, Paranaque City 1701 Manila Philippines
(2018-09 - 2023-03)
- Good sound communication and coordination skills.
- Capability of working for long durations and under pressure with minimal supervision.
- Ability to monitor and observe activity on multiple cameras.
- Can work efficiently with a team or individually.
- Task-oriented.
- Result oriented.
- Keen observer.
- Cheating and scam techniques knowledgeable
Surveillance Operator I (Pre-opening) - Okada Manila - New Seaside Drive, Entertainment City, Paranaque City 1701 Manila Philippines
(2016-08 - 2018-09)
Customer Service Representative - West Contact Services Inc. / Alorica - 24th Floor Export bank Plaza, Don Chino Roces Ave., cor. Gil Puyat Ave., Makati City, Philippines
(2014-08 - 2016-02)
- Monitors and evaluates the quality of the verification part of the call done by the agent following the verification process standardized by the department.
- Enters/Encodes specific data needed.
- Follows proper standard procedures/guidelines set by the department.
- Produce Excel report for sales disposition tracking purposes.
- Provides specific action – both positive and corrective disposition of the sale.
Security Personnel - Bulldog Security Agency, Inc - 5997 J. Villena Street Barangay Población, Makati City, Philippines
(2010-01 - 2012-01)
- Take a Lead for Guard mounting or security briefing to all the security personnel before their deployment.
- Conducts Post and Security personnel inspection.
- Weekly checking of CCTV (digital video recording).
- Perform Investigation whenever an incident occurred.
- Gives work-related assistance to security personnel whenever they need it.
- Prepares the Daily Activity Report, Security Observation Report, delinquency report or Incident Report to be submitted to the Facility Manager.
- Preparation of Quarterly Access Review of employees and Quarterly Evacuation Drill Exercise.
- Preparation of the Weekly, Monthly, and Year-end Reports to be submitted to the Agency Management.
- Works as a key keeper of doors, cabinets, and lockers.
- Escorts the contractors whenever there is work at any sensitive areas.
- Briefs all newly hired security personnel about their specific duties and responsibilities at their assigned posts.
- To perform other tasks that the agency/client may assign from time to time
Security Personnel - Bulldog Security Agency, Inc - 5997 J. Villena Street Barangay Población, Makati City, Philippines
(2012-07 - 2014-08)
Security Officer - Gervasio Security and Investigation Agency - 3rd Floor Suntrade Bldg. 577 Alabang-Zapote Road Barangay Almanza Uno, Las Pinas City, Philippines
(2006-10 - 2010-01)
- Informs my superiors if in case there is an accident or incident in my AOR. Furnish an incident report to be submitted to the Detachment Commander.
- Keep unauthorized persons out of the restricted areas.
- Operate/monitor the CCTVs of the compound and of other sites linked to our monitor.
- In case the caller reports an incident, record all the details, inform my shift supervisor and give advice to the caller if needed (advice will come from the shift supervisor to be sent to the caller through me). Encode the received details of the incident to the computer. Make a hard copy to be sent to the Operations Department.
- Receives all incoming calls. Record all the details of the call made by the caller.
Metal press operator - Juntec Company (via Leadership Manpower Services Inc.) - G/F Maerix Terrace Bldg. llam Homes Tagapo Sta Rosa, Laguna Philippines
(2005-08 - 2006-03)
- Checked first the daily target project that will be given by the supervisor before we start our work.
- Always wear the safety wear procedure before we start our work.
- Checked the condition of the machine regularly to prevent any chances of breaking down and always maintained the cleanliness of the machine and working area.
- Responsible for daily quality output that is expected by the client.
- Performed regular checks on the part of the machinery and made important adjustments wherever necessary.
- Worked overtime to complete the production requirements of the client.
Service Crew - Goldilocks - Pixie Forest Entrance Supermall Filinvest Alabang, Muntinlupa City Philippines
(2002-03 - 2002-12)
- Host customers with a warm, friendly, and cheerful attitude.
- Other duties that involve food ordering, clearing of tables, food, and drinks.
- Serving, attending to customers, and clearing plates.
- Maintaining good relations and rapport with customers.
- Maintain the cleanliness of the store.
Plastic Mold Machine Operator - Automated Technology Philippines Inc. - Light Industrial and Science Park – Cabuyao Laguna, Philippines
(1998-11 - 1999-07)
- Checked first the daily target project that will be given by the supervisor before we start our work.
- Always wear the safety wear procedure before we start our work.
- Checked the condition of the machine regularly to prevent any chances of breaking down and always maintained the cleanliness of the machine and working area.
- Responsible for daily quality output that is expected by the client.
- Performed regular checks on the part of the machinery and made important adjustments wherever necessary.
- Worked overtime to complete the production requirements of the client.
