Juan Gutiérrez Hernández

Accounts Receivable professional with 5+ years of experience managing global B2B portfolios, driving cash flow performance, and optimizing billing and collections processes. Proven track record in reducing aging balances and improving DSO through dispute resolution, forecasting, and cross-functional collaboration. Skilled in SAP, M2M (GetPaid), and financial reporting, with strong analytical thinking and stakeholder communication in multicultural environments.

Associate Accounts Receivable Senior at Kestrel Vision, Pressco (2026-02 – Present)

• Own a global portfolio of 120+ high-value B2B accounts, driving timely collections and minimizing delinquency exposure.
• Lead full-cycle AR operations, ensuring alignment between invoicing, contractual payment terms, and service delivery milestones.
• Partner with cross-functional stakeholders (Sales, Operations, Billing, and Customer Service) to resolve discrepancies, disputes, and blockers.
• Manage escalations, deductions, and payment issues to accelerate cash flow and improve customer payment performance.
• Reduce aging balances and contribute to DSO improvement through data-driven follow-ups and risk-based prioritization strategies.
• Develop and maintain cash collection forecasts based on aging trends and customer payment behavior.
• Monitor AR KPIs, including overdue balances and collection efficiency, to support decision-making.
• Ensure accuracy of customer master data and onboarding of new accounts within internal systems.
• Support audit readiness and compliance through accurate reporting and documentation.
• Present insights on AR performance, cash flow risks, and collection progress to finance leadership.
• Contributed to the reduction of outstanding receivables within a multi-million USD portfolio.

Associate Accounts Receivable Senior at Celanese (2024-10 – 2025-10)

• Directed 12 international sales organizations across multiple regions, ensuring alignment with billing standards and operational consistency.
• Managed invoice lifecycle (creation, validation, cancellation) through SAP and automated systems.
• Collaborated with IT, logistics, and accounting teams to resolve billing issues and support month-end closing.
• Maintained direct communication with stakeholders and clients regarding billing and order management.
• Coordinated invoice distribution and documentation for compliance, audits, and customs requirements.
• Monitored KPIs and identified process improvement opportunities to enhance billing efficiency.
• Delivered reporting on billing operations and supported cross-functional initiatives.

Bilingual Customer Service Representative (Phone Retail) at JP Morgan Chase (2024-03 – 2024-08)

• Managed customer interactions with a focus on conflict resolution, trust-building, and service quality.
• Guided clients through banking processes and documentation, ensuring clarity and compliance.
• Handled sensitive financial information while supporting Spanish-speaking customers.

Written Claims & Disputes Representative (T1 & T2) at Chime (2020-03 – 2022-11)

• Managed end-to-end dispute resolution processes, ensuring compliance and timely case closure.
• Analyzed and documented evidence to support claims, maintaining strict data confidentiality.

Sales Representative at Best Buy (2019-10 – 2020-03)

• Delivered tailored product recommendations based on customer needs to drive sales performance.
• Built customer relationships through effective communication and service.

Office Assistant at DowDuPont (2019-03 – 2019-08)

• Prepared monthly sales and client reports to support decision-making.
• Organized meetings and maintained financial documentation with accuracy and confidentiality.

Musical Composition Degree in Musical Composition – ESM INBA (2016 – 2024)

High School Diploma – ENP "Pedro de Alba" No. 9, UNAM (2011 – 2015)