Associate Accounts Receivable Senior at Kestrel Vision, Pressco (2026-02 – Present)
- Own a global portfolio of 120+ high-value B2B accounts, driving timely collections and minimizing delinquency exposure.
- Lead full-cycle AR operations, ensuring alignment between invoicing, contractual payment terms, and service delivery milestones.
- Partner with cross-functional stakeholders (Sales, Operations, Billing, and Customer Service) to resolve discrepancies, disputes, and blockers.
- Manage escalations, deductions, and payment issues to accelerate cash flow and improve customer payment performance.
- Reduce aging balances and contribute to DSO improvement through data-driven follow-ups and risk-based prioritization strategies.
- Develop and maintain cash collection forecasts based on aging trends and customer payment behavior.
- Monitor AR KPIs, including overdue balances and collection efficiency, to support decision-making.
- Ensure accuracy of customer master data and onboarding of new accounts within internal systems.
- Support audit readiness and compliance through accurate reporting and documentation.
- Present insights on AR performance, cash flow risks, and collection progress to finance leadership.
- Contributed to the reduction of outstanding receivables within a multi-million USD portfolio.
Associate Accounts Receivable Senior at Celanese (2024-10 – 2025-10)
- Directed 12 international sales organizations across multiple regions, ensuring alignment with billing standards and operational consistency.
- Managed invoice lifecycle (creation, validation, cancellation) through SAP and automated systems.
- Collaborated with IT, logistics, and accounting teams to resolve billing issues and support month-end closing.
- Maintained direct communication with stakeholders and clients regarding billing and order management.
- Coordinated invoice distribution and documentation for compliance, audits, and customs requirements.
- Monitored KPIs and identified process improvement opportunities to enhance billing efficiency.
- Delivered reporting on billing operations and supported cross-functional initiatives.
Bilingual Customer Service Representative (Phone Retail) at JP Morgan Chase (2024-03 – 2024-08)
- Managed customer interactions with a focus on conflict resolution, trust-building, and service quality.
- Guided clients through banking processes and documentation, ensuring clarity and compliance.
- Handled sensitive financial information while supporting Spanish-speaking customers.
Written Claims & Disputes Representative (T1 & T2) at Chime (2020-03 – 2022-11)
- Managed end-to-end dispute resolution processes, ensuring compliance and timely case closure.
- Analyzed and documented evidence to support claims, maintaining strict data confidentiality.
Sales Representative at Best Buy (2019-10 – 2020-03)
- Delivered tailored product recommendations based on customer needs to drive sales performance.
- Built customer relationships through effective communication and service.
Office Assistant at DowDuPont (2019-03 – 2019-08)
- Prepared monthly sales and client reports to support decision-making.
- Organized meetings and maintained financial documentation with accuracy and confidentiality.
