Juan José Hidalgo

IT Infrastructure & Data Center Leader with over 20 years of international experience in critical sectors (Finance and Services). Specialist in operational continuity and compliance, with a record of 99.99% availability for 12 consecutive years. Expert in aligning energy efficiency and sustainability with business profitability.

Network & Data Center Operations Leader at Volkswagen Financial Services (2013-01 – 2026-12)

Led IT infrastructure and data center operations

• Deployed alternate site infrastructure and led the development of the Disaster Recovery Plan (DRP), increasing operational availability to 99.99% and guaranteeing resilience against critical contingencies
• Technical Lead for the renewable energy project at the VWFS corporate building, supervising the installation of a solar panel system covering 100% of the building's electricity consumption, resulting in sustainable operations and a reduction of over 95% in energy costs
• Led the modernization of critical Data Center infrastructure, achieving 99.9% availability and a 30% reduction in power consumption by optimizing PUE from 1.8 to 1.2 through the implementation of electrical redundancy, high-efficiency HVAC solutions, and hot aisle containment
• Led the modernization of the SPEI ecosystem, designing a network infrastructure with redundant L2 connectivity and VPN IPsec backup to Banxico
• Implemented environment segmentation through independent VLANs (Prod/DR/Dev), ensuring 100% compliance with regulatory requirements

IT Operations Leader at Lexmark International Mexico (2011-01 – 2013-12)

Directed IT operations and technical support

• Directed and coordinated technical support and Help Desk personnel, ensuring compliance with 99% SLAs for incident resolution via the Remedy platform

Deputy Director of Systems and Processes at General Directorate of Mines, Ministry of Economy (2008-01 – 2011-12)

Led systems and processes management

• Led the creation and implementation of over 300 new operational processes across all levels of the General Directorate of Mines, establishing a new operations management system that standardized workflow and increased institutional efficiency

IT Manager at Representaciones de Audio (2007-01 – 2008-12)

Led IT operations and ERP implementation

• Led the successful implementation of SAP Business One ERP, coordinating business process analysis and data migration, which integrated all operational areas and optimized real-time decision-making

IT Manager at Marriott Puerto Vallarta Hotel (2006-01 – 2007-12)

Managed technology projects and infrastructure

• Coordinated the execution of technology projects aligned with Marriott's global standards, ensuring compliance with security regulations and technical quality required for international category hotels

Network Administrator & IT Manager at Grupo DSC (2002-01 – 2006-12)

Managed network infrastructure and IT operations

• Led the implementation of the Balanced Scorecard (BSC) system for the IT department, aligning technology objectives with the group's commercial strategy and establishing KPIs to measure operational efficiency and ROI

Master's in Information Security – Universidad de La Rioja - UNIR (2019-01 – 2021-12)

Diploma in Information Security – ITESM (2014-01 – 2015-12)

Postgraduate in Computer Networks – UNITEC (2001-01 – 2002-12)

B.S. in Computer Systems Engineering – UNITEC (1997-01 – 2001-12)