Juan Medina

I am a proactive person capable of performing the duties of the position loyally, contributing to the development of the organization, and actively participating in the area. I offer honesty and responsibility in the functions to be performed.

Internship at Mexican Institute of Industrial Property Pedregal (2025-10 – 2026-03)

• Support to the IT area
• Software updates and installation
• Enabling interfaces for VoIP and computer devices

Call center operator at Call Centers (2011-02 – 2016-03)

• Assisted customers in evaluating and switching mobile service providers, ensuring their needs were met with suitable plans and offers
• Effectively communicated the benefits of various mobile companies to build trust and encourage transitions
• Maintained a customer-first approach, resolving inquiries and addressing concerns to ensure a seamless experience
• Built strong relationships with potential customers, turning inquiries into successful conversions
• Identified opportunities to upsell or cross-sell additional services, contributing to revenue growth

Undergraduate in Communications and Electronics Engineering – National Polytechnic Institute