Karebi Jeffrey Fabor

I am a skilled IT Help Desk professional with over 2 years of experience in Tier 2 Technical Support and Customer Relationship Management. Expertise in troubleshooting technical issues, escalations to the right unit for further checks, and providing advanced technical support for Windows OS, networking, Office 365, and Active Directory (AD) administration. Highly organized, detail-oriented problem solver with a track record of enhancing system efficiency.

Seeking to leverage my technical and service management skills to drive customer satisfaction and operational improvements.

IT Helpdesk Support - Flour Mills of Nigeria Plc

(2025-01)

• Provided Tier 2 IT support for over 500 users, resolving escalated technical issues to ensure smooth operations.
• Managed patch deployment for over 2,700 PCs using Endpoint Management to optimize Windows security.
• Administered user profiles in Active Directory, including password resets, changes, and updates to user information, ensuring seamless operations.
• Performed network troubleshooting and diagnostics to resolve connectivity and performance issues, enhancing user satisfaction.
• Conducted regular electrical safety checks on PCs and trained users on best practices to extend system lifespan.
• Supported newly deployed software by troubleshooting and assisting users, ensuring successful adoption and operation.
• Replaced damaged hardware components (e.g., fans, screens, HDDs, CMOS batteries) to maintain optimal system performance.
• Educated users on basic troubleshooting techniques, reducing SLA breaches by empowering users to resolve minor issues independently.
• Installed and configured computer hardware and operating systems, ensuring proper system functionality.
• Managed user requests through ticketing systems like ManageEngine and Service Desk Portal, prioritizing prompt resolution within the specified SLA to prevent ticket breaches.

Computer Engineer - Chubas computers Ltd

(2023 - 2023)

• Creating and testing software applications to ensure functionality and efficiency.
• Troubleshooting and resolving technical issues related to hardware and software.
• Managing computer networks to ensure seamless connectivity and security.
• Implementing cybersecurity measures to protect systems from threats.
• Collaborating with other engineers and developers to optimize system performance.
• Researching and integrating new technologies to enhance computing capabilities.
• Providing technical support and guidance to users and organizations.

Quality Control Officer - Unilever Nigeria Plc

(2020 - 2022)

• Testing and assessing products to verify compliance with quality requirements.
• Identifying defects or potential issues and determining corrective actions.
• Recording and reporting quality issues for traceability and accountability.
• Reviewing specifications and technical documents to understand quality requirements.
• Performing visual inspections and measurements using precision tools.
• Collaborating with production teams and suppliers to resolve discrepancies.
• Implementing quality assurance tools and techniques such as Six Sigma or lean manufacturing.
• Training production staff on quality control processes and best practices

NATIONAL DIPLOMA (OND) - Civil Engineering - Nigerian Army School of Engineering and Environmental Science, Makurdi, Benue (2018)