Karina Rucobo

Organized and able to deliver results in a timely manner maintaining administrative processes and procedures to improve efficiency and accuracy to meet organizational goals. Excellent customer service skills to ensure satisfaction and deliver a great experience. Fast learner in a rapid pace environment with high tolerances to stress.

Analista Back Office - Call Center Services International - Tijuana, B.C.

(2025-05 - 2025-09)

Accounting clerk - Confíe - Tijuana, B.C.

(2022-03 - 2024-09)

• Place reports on a daily basis
• Update carrier information to ensure data accuracy placed on daily reports
• Update internal data base
• Follow up email with Bank institutions for missing payments
• Reconcilie payments in internal program ( BIA system) for reflection of payments

Canada Buyer - RICOH AMERICAS CORP

(2020 - 2021)

• Placement, data entry and management of purchase orders for Canada in Baan system (ERP)

Buyer/Procurement - RICOH AMERICAS CORP

(2017 - 2021)

Verify purchase orders as well as negotiate with vendors regarding pricing using the Oracle platform.

• Ensure that product orders are placed accurately in item ordered, quantity, shipping method as well as other specifications needed according to customer/company needs
• Ensure to get better pricing and keep spendings to a minimal
• Resolving issues regarding billing and shipping as well as providing information to technicians and sales representatives

Call Center Agent - Grupo Telvista SA de CV - Tijuana, B.C.

(2017-06 - 2017-09)

• Provide customer service to cellular company clients
• Provide support for billing inquiries
• Help customer with troubleshooting issues with cellular device
• Keep data base up to date to ensure the customer can have a better experience when calling