Core Service Manager
Envía una oferta de trabajo directamente a este candidato
Manager of 30 associates. Review their metrics and creation of improvement plans. Creation of support materials. Team payroll reports
Marriott International - Core Service Manager
01 DEC 2021 - NOW
Manager of 30 associates. Review their metrics and creation of improvement plans. Creation of support materials. Team payroll reports. .
Sales and Services Associate - Reservations Agent Loyalty Care Associate - Customer Service Agent and Loyalty Program
Elite Services Associate - Supervisor for customer service and loyalty program
Lead Guide - Nesting of new agents, support associates to improve metrics, creation and distribution of support materials.
Teleperformance - Hotelbeds Trainer
JAN 2016 - FEB 2018
Training of new employees. Assuring all operations team was aware of updates in processes and protocols, creation and distribution of training materia
Facultad de Ciencias Politicas y Sociales Ciudad Universitaria
Colegio de Ciencias y Humanidades Plantel
AUG 2008 - JUN 2011
