Kelly Hu

Detail-oriented Dental Assistant and Receptionist with proven ability to manage both clinical and administrative functions in a fast-paced dental office. Skilled in patient care, insurance claims processing, billing, and front-desk operations. Recognized for improving claims accuracy and building strong patient relationships through compassionate, professional service.

Dental Assistant/Receptionist - Family Dentistry - San Francisco, CA

(2009-09 - 2026-08)

• Supported dental office operations by assisting the dentist during procedures, managing front-desk tasks, scheduling appointments, and handling dental insurance claims and billing, ensuring efficient workflow.
• Improved accuracy and efficiency in insurance claims submission and billing follow-up, reducing claim processing time and minimizing errors.
• Built positive relationships with patients by providing friendly, professional, and compassionate service, enhancing patient satisfaction.
• Maintained smooth daily office operations by coordinating schedules, addressing patient needs, and facilitating communication between front and back office staff.
• Resolved insurance questions and billing concerns, helping patients better understand their treatment and financial responsibilities, resulting in increased patient trust.

College - Dentistry - Everest College (2008-02 - 2009-12)

University - Child Development - San Francisco State University (2002-08 - 2005-05)

College - Child Development - City College of San Francisco (1999-08 - 2002-05)