Kendrick Shumway

A self-starter and quick learner. Versatile skill set with experience in the Aviation

Industry, Customer Service, Sales, and Hospitality. I am punctual, synergistic, I put first things first, organized, and very self-motivated. Exploring career paths and looking for new opportunities to expand my knowledge and gain more experience in the Aviation Industry I am eager to prove myself as an individual who is hard working, dedicated, successful, and motivated to accomplishing my daily task and my long-term Goals.

My native language is English, I speak, read, and write fluently in English. I am learning Spanish as my second language I am at a moderate speaking level for Spanish and continue to learn more in my everyday life living in Mexico. I am currently a U.S.

Citizen and a Permanent Resident in Mexico with permission to conduct lucrative activities.

American Airlines Inc. MCLA

Carretera Transpeninsular Km. 43.5 San José del Cabo, Baja California Sur CP 23420

I have over a year experience in American Airlines Inc. Mexico Caribbean Latin

America being stationed at SJD as a CSA Agent. With SJD being a small airport, I gained experience and training as Customer Service Agent, Baggage Service Office, Ground Safety and Security Coordinator, and Customer Relations Officer. I Have also received various other trainings during my employment at AA MCLA.

Property Manager

CLL Datil MZA 10 L25 Loma Encantada Cerro Colorado, San Jose del Cabo, 234006 B.C.S.

I currently manage a property for Cathy Heywood. Cathy lives 6 months in the

U.S.A. and six months in Los Cabos. Year around I provide and arrange multiple services to Cathy including gardeners, cleaning services, handyman, home improvement projects, assist in every way possible, etc.

1P Air Carrier Access Act - Initial/Recurrent

1P Dangerous Goods Chronicles Volume 1 Customer Service

1P Dangerous Goods Initial and Recurrent Training for Customer Care

Keeping American Secure - Insider Threat

2P Annual Security Awareness

2P Dangerous Goods Chronicles for Customer Care 2022 VOL 2

3P Dangerous Goods Chronicles for Customer Care 2022 VOL 3

3P Dangerous Goods Chronicles for Customer Care 2022 VOL 4

Access Control

Air Carrier Access Act - Initial/Recurrent

Aircraft Door Closing Procedures

Alliances Training

Ancillary Seat Purchase QIK Simulation

Automated Volunteer Process

Baggage Service Office Initial

Basic Data Security

Basic Data Security Awareness

Basic Data Security Awareness

Becoming an Upstander

Bloodborne Pathogens

Boarding Procedures and Safety

Caring for Customers - GRFTO

Caring for Each Other - GRFTO

Cash Transactions Exceeding USD $10K

Citi / AAdvantage Credit Card

Connecting the World - GRFTO

Customer De-escalation Guidelines for Frontline Team Members

Customer Escalations Team Member Safety and Care Frontline

Dangerous Goods for Customer Service - Initial/Recurrent

Data Privacy Training and Privacy Policy Acknowledgement

Data Privacy Training and Privacy Policy Acknowledgement

DCA LOST AND FOUND PROCEDURES

Electronic Miscellaneous Document - Trip Credit

Exploring Non-Binary Gender Identities

Finding Protect for Volunteers

Getting Ready for Takeoff

Getting Ready for Takeoff - Virtual

Global Privacy and Data Protection

Human Factors Training

Human Trafficking Awareness for Customer Service

Insider Threat Awareness

Instructor Led Training Survey

International Agent - Check-in & Gates

Intoxicated Customer

Intoxicated Customer Recurrent

Intro to KIKO

Keeping American Secure

KIKO Update

Learning Hub Resources - Airport

Microaggression Themes and Types