Senior Administrative Assistant at Aon (2026-03 – Present)
- Provided administrative support to more than 10 senior leaders simultaneously, managing calendars, travel arrangements, expense reporting, meeting logistics, and confidential information in a global environment.
- Prepared and proofread presentations, reports, correspondence, and other business documents while ensuring compliance with corporate standards and procedures.
- Collaborated with internal and international stakeholders, supporting leadership meetings, special projects, and process improvement initiatives.
Regulatory Technician at Shell (2021-07 – 2024-11)
- Operated the CRM platform Adinco for compliance management with government agencies such as ASEA and CNH, resulting in zero regulatory breaches. Conducted regular system audits to ensure functionality and that all users remained up to date with their obligations. Also led the contract renewal process in 2022 and 2023, and managed the contract termination in 2024.
- Prepared and submitted the final Local Content reports for 2023 and 2024, covering 10 oil and gas exploration and production contracts.
- Managed regulatory compliance tasks and responses to requests from the Ministry of Economy regarding Local Content requirements. Responded regulatory inquiries across ten different contracts during their review for contract termination processes.
- Developed and delivered compliance matrices required by government agencies and regulators (CNH and UATAC) during the contract relinquishment process.
Administrative Assistant at Shell (2019-06 – 2021-07)
- Managed expense reports, travel and daily planning for Upstream and Government Relations leadership. Handling multiple administrative activities and ensuring ethical management of personal and sensitive information
- Oversaw and organized physical records and served as SharePoint FSO for the entire Mexico Venture. While maintaining records for Asset Commercial and NBD areas.
- Temporarily covered the position of Administrative Assistant for the Drilling team to ensure operational continuity during the hiring process. Trained two new hires for the role, ensuring proper handover of responsibilities.
Customer Service & Administrative Support at Tidok & TTEC (2018-01 – 2019-12)
Gained valuable experience in front-desk operations and customer service through roles as: Receptionist at Tidok and Bilingual Customer Service Representative at TTEC. Developed strong communication skills with clients and suppliers, managed office inventory and billing processes, and handled sensitive customer data with discretion. Demonstrated sales ability by meeting targets and earning performance incentives through upselling.
