Kimberly Michell Juarez Dueñas

Dynamic and approachable professional with a warm demeanor, skilled in fostering positive relationships and building cohesive teams. Expertise in conflict resolution promotes a harmonious work environment, while strong attention to detail enhances problem-solving capabilities. Punctual and efficient multitasker dedicated to meeting the needs of colleagues and clients. Committed to creating collaborative spaces that drive productivity and innovation.

Receptionist Administrator - Grupo Aeropuertuario Del Pacifico

(2024-12 - 2025-10)

• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.

Customer Service Representative - AT&T

(2024-04 - 2024-10)

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service - Avnet

(2022-03 - 2024-03)

• Resolution of the commercial needs of clients assigned for special sales
• Use of computer tools to expand communication with customers
• Follow-up on orders and sales operations carried out by email or online platform
• Follow-up of care until the case is closed

Sales Supervisor - Teleperformance

(2020-07 - 2022-03)

• Managed recruitment processes for sales and technical teams.
• Planning of sales objectives and commercial campaigns
• Application of business strategies to attract customers
• Analyzed sales indicators to assess performance.

High School Finished - Colegio de Estudio Científicos y Tecnológicos del Estado de Jalisco (CECyTEJ), Plantel Guadalajara Parque Solidaridad

Commercialization And Sales Management - Unitec