Laura Becerril

I am an Industrial Engineer with an MBA and over seven years of international experience living outside Mexico, including China (Suzhou, Jiangsu) and the United States (Rochester, NY; Brownsville, TX; and San Diego, CA).

My international exposure, combined with expertise in materials and operations management (inventory control, logistics, purchasing, production planning, and shipping), has strengthened my ability to lead cross-functional teams, operate in multicultural settings, and drive results in fast-paced organizations. I am highly adaptable, a quick learner, and experienced in aligning team performance with organizational objectives.

I bring over 10 years of leadership experience in customer service and manufacturing, including call center and materials management roles. I have successfully managed large, diverse teams, overseen administrative and operational functions, and led customer escalation processes, ensuring timely resolution of complex issues while optimizing workload distribution and staffing coverage.

I thank you beforehand for your time and the opportunity for a job interview.

US Customer Service at TATA Consultancy Services TCS (2020 – Present)

Customer Service Management. Training and onboarding new agents, driving performance through ongoing coaching and feedback, ensuring full compliance with company objectives and client-specific KPIs. Manage workload distribution by assigning and monitoring daily tasks and reallocating responsibilities as needed to ensure client responses within a 24-hour SLA. Primary escalation point for complex customer issues, ensuring timely and effective resolution.

Logistic & Customer Services Manager at ALTCAM Mexico

Customer Service: Releases, Shipments, ASNs and Purchase Orders, Customer Requirements leader, samples and prototypes, New Products. In charge of the raw material and finished product warehouse. KPI achievement.

Materials Manager at TRIQUEST, S.A De C.V

Start-up leader for the new manufacturing site in Apodaca, N.L. Responsible for forming and developing the complete PC&L team, defining functions and establishing processes and manuals: Warehousing, Inventory and Production Control, Purchasing, Customer Service.

Materials Manager at HUNT-EDEL SAS.A De C.V

Plant Budget, cost analysis & reduction (value management), production control, scheduling, MRP and inventories, purchasing, supplier's development, warehousing, packing and shipping, Bill of Materials (BOM).

Materials Manager at YORK International

Production planning and control, inventory and warehousing as well as department budgeting. Coordinated and developed a 39-member team. Responsible for maintaining data integrity in the manufacturing system (BPCS) including shop orders release, MPS, MRP, SFC, planning parameters, inventories, materials budget, and supplier's performance.

Materials Start - Up Leader at EASTMAN KODAK CO

MPS, MRP, purchasing, JIT, forecasting, special negotiations with suppliers from Japan, Thailand, China, Hong Kong, U.S. and Mexico. Cost analysis and reduction, warehousing management, materials handling, packing and shipping. Responsible for training in the Ramp up phase in Mexico, planner-buyer training, launching the formal start-up with suppliers and inventory control.

Bachelor's degree in Industrial Engineering minor in Production – Instituto Tecnológico de Morelia

Master in Master in Business Administration – UTEL Universidad

Certificate in Customer Service Training – Southwestern College