Leslie Diaz

Strategist with a proven history of driving organizational transformation and aligning teams toward a unified vision of customer service excellence. With a deep understanding of operational dynamics and customer-centric frameworks, I have consistently led initiatives that elevate service standards, streamline processes, and foster a culture of accountability and responsiveness. My ability to build and nurture strong relationships across diverse customer accounts has positioned me as a trusted advisor and influential leader, capable of bridging strategic goals with frontline execution.

Known for my collaborative approach and commitment to client success, I excel at cultivating long-term partnerships, resolving complex challenges, and delivering measurable results that enhance customer satisfaction and loyalty. I bring clarity, confidence, and a relentless focus on value creation to every engagement

Sales Coordinator at MD Elektronik de México, León Gto, México

Led coordination efforts across the Sales team Key Account Managers for multiple Tier 1 accounts associated with German OEMs including BMW, Audi, Mercedes-Benz, and Volkswagen. Provided strategic guidance, customer insights, and accurate forecasting to cross-functional departments, ensuring alignment with organizational planning and execution.

Main Tasks

• Support and coordinate the Key Account Managers. 
• New business controller 
• Short- and Long-Term planning 
• Quotations for new acquisitions 
• Pricing Maintenance parameters 

1. Acquisition of New VW Atlas, 2.5M USD 
2. Localization of several articles from MD Europe to MD México, 2M USD. 

Key Account Manager at MD Elektronik de México, León Gto, México

To foster and sustain strong partnerships with Tier 1 customers—including Dräxlmaier, Sumitomo, Fujikura, Leoni, Arcomex, Kromberg & Schubert, Lear, APTIV, PKC, among others, coolaboration across all organizational departments to ensure seamless execution of every phase of project implementation.

Main Tasks

• Commercial running business Controller 
• Customer Request Coordinator 
• Quotations
• Pricing Maintenance 
• Prototypes Coordinator 

1. Acquisition of Tayron project 4M USD. 
2. Acquisition of ID 4 project 1M USD. 
3. Acquisition of EVA2 Platform (X296, X294 and Z296 projects) 1M USD 
4. Localization of several products from MD Europe to MD México, 200K USD. 
5. FG Recovery, satisfactory plan to use the material, 100 USD 

Program Manager at Hope Global , León, Gto, México

To drive strategic initiatives and ensuring that multiple related projects align with broader organizational goals.

Main Task

• Define goals and road map for a Program 
• Collaboration with teams across engineering, quality, operations, logistics to ensure alignment and smooth execution. 
• Communicate progress, risks, and outcomes to clients. 

1. Packaging Improvement, from 8 pcs to 16 pcs per box maintaining the weight and packaging normatives. 
2. Reduction of operations and people in Pull Cup line. 

Customer Service Engineer at VCST INC, Zanesville, OH, U.S.A

Provide responsive, end-to-end customer support tailored to the needs of leading U.S. manufacturers, Caterpillar, Cummins, Ford and GM; Timely assistance with product inquiries, quotes, and order management, handling of shipping, delivery schedules, and inventory flow.

Main Tasks

• Contact coordinator between North America customers Sales, Logistics and Quality related. 
• Commercial running business Controller 
• Customer Request Coordinator 
• Quotations
• Pricing Maintenance 
• Prototypes Coordinator 
• Product flow coordinator to and from distribution facility 
• Warehouse Management. 

1. Satisfactory localization of Warehouse from Southfield MI, USA to Zanesville OH. USA. 

Sales Engineer at VCST de México, León, Gto, México

Safeguard and grow existing business by consistently meeting and exceeding customer expectations, Act as a trusted liaison between VCST and its clients, aligning business objectives to foster long-term, successful partnerships, Champion customer needs while promoting VCST’s strategic goals, ensuring mutual value and sustained collaboration.

Main Tasks

• Contact coordinator between Customer and VCST 
• Commercial running business Controller 
• Customer Request Coordinator 
• Quotations
• Pricing Maintenance 
• Prototypes Coordinator 

1. Acquisition of Harrier Project from Caterpillar, 1M Euros. 
2. FG Material flexibility, avoiding lines down. 
3. FG sale of canceled projects, 65K Euro 

Senior Planner at VCST de México, León, Gto, México

Ensure the successful execution of the production plan to consistently meet customer delivery commitments with precision and reliability.

Main tasks

• Master Production Planning 
• Detailed scheduling Planning 
• Customer Portal 
• Logistics-Related Customer Support. 

1. Recovery Plan for a Customer with a historic Past Due schedules of 3 years. Plan worked satisfactorily, company was able to keep the Customer with a yearly revenue of 6 M Euros. 
2. Inventory Management, RM, WIP and FG inventories balance saving 1.5 M Euros, keeping the good performance on "Delivery On Time". 

Industrial Engineer, Universidad de León