Leticia Diez

Human Resources Manager with over 20 years of experience in leading HR strategies in the hospitality, manufacturing, retail, and automotive sectors. Specialist in organizational development, talent acquisition, training, labor relations, union management, and multi-site administration. I have extensive experience in managing key performance indicators (KPIs), forecasting staff turnover, ensuring compliance with staffing requirements, fostering a positive work environment, onboarding new employees, and managing compensation.

Focused on results, organizational transformation, and improving the work environment in high-pressure settings.

Regional Human Resources Manager (Central-Southern Region) at Servicios Hoteleros Finn (2011-07 – 2026-05)

Focused on the regional human resources strategy for 10 hotels in the Central-Southern

• Comprehensive human resources management for multi-site operations.
• Implementation and monitoring of HR key performance indicators (KPIs).
• Management of labor relations and conflict resolution.
• Oversight of competency-based recruitment and selection.
• Development of training programs, succession plans, and professional development plans.
• Coordination of new employee onboarding and organizational culture.
• Management of the HR department budget.
• Oversight of internal communication and the work environment.
• Regulatory compliance: LFT, IMSS, Infonavit, NOM-035, Ley Silla.
• Coordination with unions and external agencies
• Reduction in employee turnover by an average of 3% per year.
• Filling vacancies within an average of 10 business days.
• Successful implementation of new labor regulations (the Silla Act and the reduction of the workweek).
• Strengthening the work environment through employee engagement programs.
• Certification of operational staff in coordination with labor unions.

Training Manager at Comercializadora El Palacio de Hierro (2004-07 – 2011-01)

• Design and implementation of training programs.
• Training of internal instructors.
• Development of customer service and leadership workshops.
• Coordination of institutional events and internal communications.

Recruitment and Training Manager at ALCOA Fujikura de Puebla (2002-08 – 2003-07)

• Hiring of operational, technical, and administrative staff.
• Administering psychometric tests.
• Developing professional training

Recruitment and Training Manager at EXEL Automoción S.A. de C.V. (2001-03 – 2002-07)

Director of Recruitment and Training at Asesoría Experta S.A. de C.V. (2000-05 – 2001-01)

Recruitment and Training Manager at Johnson Controls Automotive (1997-09 – 2000-05)

UPAEP. - L..A.E