Lorena FloresR

Results-driven Engineer with over 11 years of progressive success leading the governance, design, and management of Quality Management Systems (QMS / IMS) across demanding industrial and automotive environments. Specialized in global certification auditing (IATF 16949, VDA 6.3, ISO 9001, ISO 14001), systemic risk mitigation, and digital transformation of quality ecosystems. Proven track record leading cross-functional Operational Excellence committees, overseeing core regulatory frameworks (MRB, Metrology), and mentoring high-performing talent.

Quality Management System (QMS) Supervisor - SMK Electrónica - Tijuana, B.C.

(2026-05)

• Direct, maintain, and continuously improve the plant's QMS in strict compliance with ISO 9001:2015 and IATF 16949 automotive and industrial standards; as well according to CQI's 12,17 &23.
• Provide strategic direction and oversight for the technical Metrology / Calibration departments and the Material Review Board (MRB), ensuring robust traceability and strict regulatory alignment.
• Head Host for all corporate, external, customer, and product certification audits, ensuring effective, systemic closure of all audit findings.
• Risk Analysis Strategic planning participation.
• Scorecard Analysis to ensure customer satisfaction focus.
• Evaluated QA training and competency needs, establishing strategic performance goals per role and coordinating Customer Specific Requirements (CSR) training.
• Monitoring and verification of the effectiveness of corrective actions for non-conformities to the comprehensive system.
• Supervise programs and procedures, legal compliance, customer requirements (CSR), international certifications and company policies and procedures.

Quality Assurance Supervisor - Integrated Management System (IMS) - SMK Electrónica - Tijuana, B.C.

(2022-12 - 2026-05)

• Coordinated and supervised the plant's Integrated Management System, leading a dedicated team of specialists across IATF 16949:2016, ISO 9001:2015, and ISO 14001:2015 standards.
• Head Host and Lead Auditor for all corporate, external, customer, and product certification audits, ensuring effective, systemic closure of all audit findings.
• Coordinated the executive Management Review process and performed deep-dive Customer Scorecard analyses.
• Budget management for Quality department needs.
• Risk analysis and strategic planning participation.
• Evaluated QA training and competency needs, establishing strategic performance goals per role and coordinating Customer Specific Requirements (CSR) training.
• Internal auditor group coaching and orientation program management.
• APQP Systemic Management.

QMS Coordinator - Littelfuse - Mexico

(2017-11 - 2022-08)

• Coordinated the site QMS according to IATF 16949 and ISO 9001:2015 parameters, while providing support to maintain the ISO 14001:2015 environmental certification.
• Led the internal audit program and hosted third-party certification bodies, surveillance audits, customer audits, and UL product compliance reviews.
• Owned the final QA approval and verification gate for Engineering Changes.
• Provide global cross-plant support for QMS rollouts, multi-site implementation projects, and external audits (including corporate plants in Massachusetts, Matamoros, and Piedras Negras).
• Coordinated the quality deployment of the new Distribution Center.
• Served as an internal instructor for QMS, Core Tools, and CSR modules; participated in the Lean department's Gemba Walks.

QMS Facilitator - Littelfuse - Mexico

(2015-04 - 2017-11)

• Implementation of site certifications ISO TS 16949:2016, IATF 16949:2015; management of corrective actions, non-conformances, and systemic alignment with Customer Specific Requirements (CSR).
• Coordination of Executive Management Reviews.

Bachelor's degree - Environmental Engineering (Focus: Quality & Environmental Systems) - Instituto Tecnológico Superior de Múzquiz (2010 - 2015)