Case Manager - Nabi Law Group - Beverly Hills, CA
(2023-09)
- Managed a high-volume workers' compensation caseload from intake through resolution.
- Prepare and file DORs, petitions, and other legal documents.
- Coordinate PTP, QME, IME, deposition, and diagnostic appointments.
- Maintain accurate case files and deadlines using MerusCase.
- Open insurance claims and communicate with carriers, clients, providers, and defense counsel.
- Calendar hearings, appointments, and litigation deadlines.
- Request and organize medical records, billing records, and diagnostic reports.
- Follow up on treatment authorizations and benefit issues, including TTD and PD.
- Review medical-legal reports and assist attorneys with case preparation.
- Draft professional legal correspondence and case status updates.
- Coordinate interpreter services for medical and legal appointments.
Legal Secretary/Assistant - Ukoha Ajike Law Office - Oakland, CA
(2022-11 - 2023-08)
Greeted Clients
- Assisted with probate and trust administration matters.
- Prepared Notices of Hearing and court filings.
- Drafted legal correspondence and client communications.
- Maintained attorney calendars and monitored case deadlines.
- Scheduled client meetings, court hearings, and notarizations.
- Communicated with clients, courts, and financial institutions.
- Opened new client files and maintained electronic case records.
- Collected and organized client information and supporting documents.
- Managed incoming calls, emails, and client inquiries. Sent out mail.
- Maintained confidential client records and legal files.
- Passed legal secretary certification from Humboldt State University.
Receptionist/File Clerk - Ratto Law Firm - Oakland, CA
(2019-04 - 2022-10)
- Greeted clients and visitors in a professional and courteous manner.
- Managed a high-volume, multi-line phone system.
- Directed incoming calls to the appropriate attorneys and staff.
- Notified attorneys and paralegals upon client arrival.
- Assisted walk-in clients while handling multiple phone lines in a fast-paced environment.
- Performed general administrative and office support duties.
- Processed, opened, and distributed high volumes of incoming and outgoing mail.
- Scanned, indexed, and uploaded legal documents into MerusCase.
- Named, organized, and routed electronic documents to the appropriate case files.
- Maintained accurate electronic records and document management in MerusCase.
- Trained and supervised mail department staff on office procedures and document processing.
- Ensured timely distribution of legal correspondence to attorneys and paralegals.
- Maintained organized physical and electronic case files.
- Supported daily operations of a busy workers' compensation law firm.
