Lourdes Bolaños Pisena

Mechatronics Engineer with a Master's Degree in Engineering Management and experience in high-volume manufacturing environments. Skilled in production support, process improvement, Root Cause Analysis (RCA), KPI analysis, and Lean Manufacturing methodologies (TPM, Kaizen, PDCA). Experienced in troubleshooting production issues, providing shop floor technical support, collaborating with cross-functional teams, and implementing continuous improvement initiatives focused on process stability, quality, productivity, and operational efficiency.

Knowledge of process standardization, manufacturing documentation, and equipment validation.

Maintenance Support at Carrier E (2021-05 – 2025-11)

• Analyzed assembly line KPIs to identify equipment and process improvement opportunities.
• Led Root Cause Analysis (RCA) initiatives using 5 Whys and Ishikawa methodologies, implementing corrective actions that reduced critical equipment failures by up to 80%.
• Provided technical support and troubleshooting on-site to ensure equipment reliability and process stability.
• Collaborated with cross-functional teams in Kaizen events focused on operational efficiency and continuous improvement.
• Implemented Total Productive Maintenance (TPM) initiatives and standardized autonomous maintenance routines for production operators.
• Streamlined preventive maintenance processes by removing non-value-added activities, improving maintenance efficiency, increasing compliance from 45% to 85%, and enhancing equipment availability.
• Developed technical reports, visual aids, equipment performance analyses, and operational documentation to support engineering and production decision-making.
• Completed a Master's thesis within the manufacturing plant, analyzing the degreasing process through statistical tools and process performance evaluation.

Continuous Improvement and Projects Intern at Nelson Global Products (2020-03 – 2021-05)

• Supported industrial and manufacturing projects within automotive environments, including schedule tracking, project coordination, and collaboration with multidisciplinary teams.
• Assisted in process standardization, production layout development, and creation of operational documentation to support manufacturing activities.
• Participated in a machinery modernization project as part of my professional residency, including technical data collection, operational validation, equipment commissioning, and production readiness activities.

Continuous Improvement Support at Nelson Global Products (2020-03 – 2021-05)

• Supported continuous improvement initiatives focused on waste reduction, process optimization, manufacturing efficiency, and operational performance.
• Collaborated in 5S, quality, and process standardization initiatives, including training and support for shop floor personnel.
• Designed and implemented a PowerApps-based digital tracking system for continuous improvement projects and 5S audits across NGP and TSCO manufacturing facilities.

Collection Agent at Teleperformance (2016-08 – 2020-03)

• Worked in a fast-paced, KPI-driven environment, consistently achieving performance targets.
• Strengthened communication, negotiation, and problem-solving skills through customer interactions.
• Received three organizational recognitions for high performance and goal achievement.

Master's Degree in Engineering Management – Universidad de Monterrey (2023-01 – 2025-04)

Bachelor's Degree in Mechatronics Engineering – Instituto Tecnológico de Nuevo León (2017-01 – 2021-07)

Diploma in Bilingual Technician in Computer Systems – UANL, Pablo Livas Poniente (2013-08 – 2016-06)