Luis Alberto Muñiz Morales

Business Administration professional with a Master's degree in Financial Administration and a strong track record in the luxury hospitality industry. Specialist in food and beverage operations management, personalized service, and team leadership through high-performance training programs. Proven experience in the implementation and maintenance of international quality standards (Forbes, AAA, Distintivo H, Cristal).

Learning Coach – In-Room Dining - ZADÚN, A RITZ-CARLTON RESERVE - San José del Cabo, BCS

(2021-01)

• Design and execute comprehensive operational training programs for In-Room Dining, ensuring strict compliance with ultra-luxury international standards.
• Lead the preparation and evaluation of the operational team, directly contributing to achieving and maintaining the Forbes Travel Guide Five-Star recognition.
• Foster a service culture focused on customer excellence, optimizing response times, and elevating guest satisfaction indices.

Room Service & Quality Agent - SECRETS PUERTO LOS CABOS RESORT & SPA - San José del Cabo, BCS

(2020-06 - 2021-01)

• Managed Food and Beverage room service for high-profile guests, providing highly personalized attention and exceeding hospitality expectations.
• Participated actively in audit processes and operational quality certification compliance: Distintivo H, Cristal, and AAA Certification.
• Collaborated with the banquet and restaurant team to optimize food delivery flow and gastronomic presentation.

Property Manager - CASAGO - San José del Cabo, BCS

(2019-03 - 2020-05)

• Coordinated the integral operation of residential and vacation properties, directly supervising maintenance, cleaning, and administrative departments.
• Assigned operational roles and supervised daily staff performance to ensure high standards in property presentation.
• Prepared commercial quotes, maintenance budgets, and periodic status and financial performance reports for property owners.

Master in Financial Administration - Financial Administration - Universidad del Desarrollo Profesional (2022-06 - 2025-09)

Bachelor in Business Administration - Business Administration - Universidad del Desarrollo Profesional (2018-06 - 2022-05)