Luis Jonathan Ayala Lopez

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations with medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff.

Contribute to high-volume satisfaction practices by providing exceptional customer service. Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs.

Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.

Friendly Customer Retention

Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. I have worked for Customer service, Sales, Retention, Tech Support and many more, this has taught me many marketing rules that have helped to improve my sales and communicating services.

Health customer support ambassador - ACSI - Blvd. Agua Caliente #10470-23 Colonia Revolución Tijuana BC. 22015

• HIPA confirm authorization
• Scheduling appointments
• Confirming referral in medical record
• Check for medical record and request to fax documentation
• Schedule specialist appointments
• Redirect referral or appointments

Health Insurance Agent - Seguros Confie - Blvd. Sanchez Taboada Zona Urbana Rio Zip 22010

(2023-10 - 2024-11)

Advocates assigned to the quick line will assist members that have questions regarding,

• New ID card or replacement of transportation card
• Request Plan Materials, Literature
• Dental – Enroll-in, Change or Questions
• Emergency contact, Telephone number and e-mail Updates
• Address updates- same county, New County, Account dis-enrollment, or New State
• PCP/MG Changes – Standard/Preference PCP/MG changes only
• Answer other types of member questions (Alzheimer)

Collector / Retention - G&N Collections - 22710 Playas De Rosarito, B.C.

(2023-05 - 2023-05)

• Maximized debt recovery by diligently tracking down and contacting delinquent account holders
• Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans
• Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers
• Enhanced company reputation by professionally handling sensitive financial matters
• Located hard-to-find individuals by utilizing various databases and online resources
• Enhanced skip tracing success rate by adopting innovative search techniques for efficient results

Customer Service / Sales - Veho Delivery and Bending Machine Services - Online

(2019-03 - 2023-05)

• Improved delivery efficiency by optimizing routing and scheduling processes
• Streamlined communication between drivers and warehouse staff, ensuring timely deliveries
• Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction
• Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns
• Conducted regular performance reviews for drivers, identifying areas for improvement and growth opportunities
• Increased sales revenue by developing and implementing strategic sales plans tailored to store needs
• Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements
• Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base

No Degree - Movie Productions, Art, Photography - Grossmont College (2010-04)

High School Diploma - Palomar High School (2007-05)