Customer Quality Engineer at Hi-Lex Act Mexicana (2026-03 – Present)
Tier 1 Safety Components Supplier managing Customer Quality activities for the Stellantis account, covering T1 and T2.
- I improve customer complaint management by restructuring response processes, strengthening handling discipline, and reducing non-conformance closure cycle times.
- I provide direct support in on-site customer technical negotiations, delivering root cause-based evidence and structured argumentation to defend the supplier's position.
- I perform in-depth Stellantis portal analysis to identify compliance gaps, missing information, and strategic action opportunities that strengthen quality governance.
- I advise on fiscal year quality strategy design with a customer-first approach and support cost of quality (CoQ) reduction initiatives through prioritized account diagnostics.
Customer Quality Engineer at COFICAB León (2023-01 – 2026-01)
Tier 2 Automotive Cables Supplier
- Reduced customer complaint rate by 53% through systemic corrective and preventive action (CAPA) deployment.
- Recovered customer rating for Kromberg & Schubert and achieved successful exit from a long-term escalation program with Dräxlmaier.
- Negotiated a USD 52K customer claim down to USD 4K through on-site inspection, risk-controlled rework, and material recovery — avoiding full chargeback settlement.
- Owned PPM performance, escalation containment strategy, and QMS alignment with IATF 16949 and customer-specific requirements (CSR).
- Coordinated inspectors, resident engineers, and junior engineers during critical escalation phases, providing functional team leadership under pressure.
- Facilitated 8D reviews and technical root cause validation with plant, regional, and corporate stakeholders.
- Reported quality KPIs to plant management and regional quality leadership; prepared and delivered corporate-level performance presentations and mitigation plans.
- Served as internal reference for control plans, PFMEA, risk management, and customer negotiation; trained and coached junior engineers and peers.
Advanced Quality Engineer at MMM Autoparts Americas (2022-09 – 2023-01)
Tier 1 VW Fluent Systems Supplier
- Led APQP execution during an international project transfer (Europe → Mexico), ensuring quality readiness at launch.
- Ensured PPAP readiness and SOP validation through cross-functional risk assessments and documentation discipline.
- Supported readiness validation and audit preparation aligned with IATF 16949 and VDA 6.3 standards.
Process & Customer Quality Engineer at Mitsui Kinzoku ACT Mexicana (2017-08 – 2022-09)
Tier 1 Safety Components Supplier
- Managed OEM customer requirements for Daimler, Stellantis, Toyota, and Honda, ensuring preventive quality deployment across manufacturing processes.
- Led risk-based quality actions during new program launches and project transfers, improving launch robustness.
- Strengthened PFMEA and control plans using field feedback and warranty exposure analysis to prevent recurrence.
- Eliminated recurring complaints and drove cross-functional continuous improvement initiatives that reduced warranty risk and improved customer confidence.
Prototype Quality Engineer at Hutchinson Autoparts (2016-03 – 2017-05)
Tier 1 Automotive Hoses Supplier
- Served as quality gate for OEM prototype and pre-production phases for Mercedes-Benz, BMW, GM, and Ford.
- Developed early validation controls and supported APQP phases through pre-production risk detection and containment.
Customer Quality Engineer / Resident at Nishikawa Sealing Systems (2014-06 – 2016-03)
Tier 1 Sealing Systems Supplier
- Served as on-site quality resident at Honda, preventing non-conforming material from reaching OEM assembly lines.
- Managed the Nissan account, improving scorecard performance and reducing HTR exposure.
