Marcel Torres

KYC/AML professional with 7+ years of experience in cryptocurrency and financial-services environments, including Compliance KYC Quality Assurance at Uphold and KYC/AML analysis at Binance. Experienced in KYC and Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), customer risk assessment, PEP and sanctions screening, adverse media analysis, AML red-flag identification, case investigation, and escalation. Strong analytical, organizational, and customer-service skills with experience supporting customers and internal processes in international environments

KYC AML ANALYST at Binance (2024-11 – Present)

• Conduct KYC and Customer Due Diligence (CDD) reviews to verify customer identity, assess risk, and ensure compliance with AML/CFT requirements and internal policies.
• Perform Enhanced Due Diligence (EDD) on high-risk customers by reviewing customer profiles, source of funds/wealth, business activities, and supporting documentation.
• Conduct screening and analysis of PEP, sanctions, adverse media, and other financial-crime risk indicators.
• Investigate and assess potential AML red flags, unusual customer behavior, and suspicious activity, escalating cases in accordance with established procedures.
• Analyze customer information and available evidence to support risk-based compliance decisions and appropriate case dispositions.
• Document investigation findings and supporting evidence accurately to maintain clear, consistent, and audit-ready case records.
• Manage assigned cases while maintaining attention to detail, quality standards, and established turnaround expectations

COMPLIANCE KYC QUALITY ASSURANCE at Uphold Inc. (2019-04 – 2023)

• Performed detailed quality assurance reviews of customer and KYC-related cases to assess accuracy, completeness, and compliance with platform policies and requirements.
• Reviewed user information against available databases and internal records to identify discrepancies and potential compliance concerns.
• Supported customers through ticketing systems with compliance-related questions, requests, and platform issues.
• Provided customer support to users worldwide through email and live chat, using internal tools and systems to investigate and resolve account-related issues.
• Applied strong attention to detail and analytical skills when reviewing customer information and resolving complex cases.

Bachelor's Degree – Universidad de Sonora (2023)