General Manager - CASA SALLES BY TEQUILEÑO - Tequila, Jal
(2023-05)
- Comprehensive Operations Management: Supervision of operations and management of a boutique hotel, including food and beverage solutions.
- Performance Reporting and Analysis: Preparation and presentation of periodic reports to senior management, detailing hotel performance and results, while proposing strategic actions for growth and continuous improvement.
- Strategic Decision-Making: Making key strategic decisions for the business, ensuring their effective implementation through a team of managers I directly coordinate and supervise.
- Institutional Relations: Direct liaison with the Jalisco Ministry of Tourism to strengthen institutional relationships and position the hotel within the regional tourism sector.
- Financial and Operational Analysis: Generation of PNL reports, with in-depth analysis of monthly progress in both financial and operational aspects of the hotel, presented in English to senior management.
- Development and Implementation of Operational Manuals: Creation and execution of detailed operational manuals to standardize and optimize hotel operations.
- Cost and Budget Management: Supervision and control of hotel costs and budgets, making strategic decisions to maximize revenue and minimize expenses without compromising quality.
- Maintenance Planning: Development and implementation of preventive and corrective maintenance programs, ensuring the hotel facilities remain in optimal condition.
- Coordination and Leadership of a Multidisciplinary Team: Leading and coordinating a team consisting of the Executive Chef, Food and Beverage Manager, and Rooms Division Manager to ensure operational excellence and customer satisfaction.
General Manager - BOUQUET HOTEL GROUP - San Miguel de Allende, GTO
(2018-09 - 2022-11)
- Comprehensive Operations Management: Supervision of 3 strategically located hotels in the center of San Miguel de Allende, with a total of 35 rooms.
- Commercial Strategies: Planning and execution of sales, marketing, and revenue management to maximize occupancy and profitability.
- Public Relations: Strengthening the hotels' image through strategic interactions with clients and business partners.
- Inventory and Purchasing Control: Efficient management of suppliers, inventory, and procurement processes.
- Recruitment and Training: Selection, hiring, and training of staff, promoting professional development and service excellence.
- Operational Standards: Design and implementation of operational manuals to ensure consistency and quality.
- Administrative Management: Processing of municipal and state permits, and collaboration with the administration in the preparation of financial statements.
- Financial Management: Rigorous control of revenues and occupancy to optimize results.
- Personalized Service: Direct resolution of guest complaints, suggestions, and needs, including special groups and VIPs.
- Maintenance: Planning and execution of preventive and corrective maintenance programs to ensure optimal facilities.
- Customer Service: Ongoing supervision of guest experience, ensuring high-quality standards.
- Reservation Management: Continuous monitoring of reservations across the three hotels to optimize availability and service.
General Manager - GRUPO NAO - VIENTO DE MAR HOTEL - Tulum, Quintana Roo
(2017-09 - 2018-09)
- Boutique Hotel Operations Management: Comprehensive supervision of a 26-room hotel, beach club, and restaurant, ensuring high-quality standards and satisfaction across all services offered.
- Budget Management: Effective management and control of budgets for both income and expenses, maximizing the hotel's profitability.
- Strategic Collaboration in Marketing: Ongoing coordination with the marketing manager to align sales and marketing strategies with the hotel's objectives.
- Staff Selection and Training: Recruitment and training processes to ensure a skilled team focused on service excellence.
- Development of Operational Manuals: Creation and implementation of detailed operational manuals to ensure efficiency and consistency in daily operations.
- Maintenance Management: Implementation of a preventive and corrective maintenance plan to keep facilities in optimal working condition.
- Contingency Protocols: Design of manuals for emergency management, including cyclones, tropical storms, hurricanes, and other location-related risks near the jungle.
- Monthly Budget Control: Implementation and monitoring of monthly budgets to oversee both revenues and expenses, ensuring financial goals are met.
- Exclusive VIP and Influencer Guest Service: Providing personalized service for high-profile guests, ensuring a unique and memorable experience.
- High-Risk Situation Management: Efficient management of high-risk situations for guests and hotel operations, ensuring their safety and well-being at all times.
Hospitality and Openings Manager - GRUPO ERNESTO GOMEZ (CASA PRIMAVERA, CASONA & MEXICO INN) - San Miguel de Allende, GTO & Salamanca, GTO
(2011-01 - 2017-08)
During my time with this group, I gained invaluable experience working alongside a prominent businessman from Guanajuato, leader of the AM newspaper, and being part of his inner circle.
- Hotel Management: Comprehensive oversight of a 45-room boutique hotel and leadership in the opening of a business hotel.
- Expansion and Operations: Coordination of operations for three business hotels in Salamanca, GTO, ensuring adherence to quality standards and operational efficiency.
- Strategic Development: Design and implementation of an overall operations plan and a sales project to enhance profitability and strengthen the positioning of the hotels in the market.
- Notable Positioning: Successfully positioned Hotel La Casona as the second-best-selling hotel in the Meetings Tourism industry in San Miguel de Allende, standing out in a highly competitive market.
