Maria Garcia

Self - directed person - highly motivated and strong desire to learn; knowledge and experience in Quality methodologies.

Mersen de Mexico, EV Electric Vehicles February 2023 – Jan 2025

Customer Quality Engineer

• Formulated strategies and led an interdepartmental initiative to standardize protocols for automotive customer complaints, 8D methodology reducing issue response time.
• Led rigorous root cause analysis for critical incidents, enhancing product safety and compliance.
• Support for the IATF 16949 certification process for a new production line, ensuring adherence to international quality standards.
• Facilitated the ISO 9001:2015 certification process, ensuring adherence to international quality standards.
• Application of the Six Sigma methodology, reducing the variation of the process in the new line, achieving a 20% improvement in the reliability of the products.
• Supports to the Program manager in the development of new programs APQP, customer requirements PPAP submissions of finished product, capability studies, Gauge R&R, Control Plan and PFMEA.
• Review the customer specific requirements, Customer contracts and agreements in specific quality requirements. (Marquardt, Rivian, Lucid, Borg Warner, Scania and Sensata)
• Prepare presentations/reports on current projects, progress, and issues to management and Customers.
• Created robust inspection procedures for new product lines that reduced customer complaints.

Sr. Customer Quality Warranty Engineer

• Provide support for quoting activities by participation in initial process design, development and implementation phases.
• Supports project manager with the quality activities for the Project Development Process (PDP) from the beginning of the project (quote phase) until the production plant.
• Final settlement warranty technical factor and invoice with Daimler US, resulted in a cost reduction in the Invoice in $63K US savings. Dec 2019 
• VW Mexico dispute process for labor only claims, which resulted in a credit for $289K US. Nov. 2020
• Negotiated with VW Mexico the warranty technical factor (labor cost), resulting in $63K US savings.

Advanced Quality Warranty Engineer

Engage in regular customer meetings, review warranty performance.

• Coordinate with customer to retrieve parts that failed in the field either from customer warranty centers or directly from customer sites.
• Conducted analysis of the Warranty Claims data and warranty costs from ford reducing the claims, Negotiated a warranty settlement with Mercedez Benz reducing warranty cost by 50%.
•  Lead Award recognition (Leadership in Execution and attitude Demonstration) Nov. 2017
• Analyze warranty data for the early detection of warranty peaks and reliability risk predictions, Feedback Engineering, Manufacturing and other cross functional teams.
• Engage in regular customer meetings to develop working relationship: Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
• Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI’s IPTV, R/1000, C/1000)

Quality Engineer ----- Warranty Engineer

• Coordinate PPAP level requirements and compliance to PPAP process, develop FMEA’s, Control Plans. 

• Develop methods for inspection, testing and evaluation to ensure compliance with specifications.

• Ensure proper quality requirements (critical / key characteristics) 

• Make sure corrective actions are implemented and close 8D, 5 Why, Problem Solver.

• Quality Audits internal and external.

• Assigned to cross-functional team. Prepare or assist in the development of quality documents that include PPAP submissions, PCPs, FMEAs

• Support in the initial process design development and implementation phases of New Launch.

• Prepare presentations/reports on current projects, progress, and issues to management.

Instituto Tecnologico de Cd. Juarez September 1993

B.S. Degree in Industrial Engineering