Mersen de Mexico, EV Electric Vehicles February 2023 – Jan 2025
Customer Quality Engineer
- Formulated strategies and led an interdepartmental initiative to standardize protocols for automotive customer complaints, 8D methodology reducing issue response time.
- Led rigorous root cause analysis for critical incidents, enhancing product safety and compliance.
- Support for the IATF 16949 certification process for a new production line, ensuring adherence to international quality standards.
- Facilitated the ISO 9001:2015 certification process, ensuring adherence to international quality standards.
- Application of the Six Sigma methodology, reducing the variation of the process in the new line, achieving a 20% improvement in the reliability of the products.
- Supports to the Program manager in the development of new programs APQP, customer requirements PPAP submissions of finished product, capability studies, Gauge R&R, Control Plan and PFMEA.
- Review the customer specific requirements, Customer contracts and agreements in specific quality requirements. (Marquardt, Rivian, Lucid, Borg Warner, Scania and Sensata)
- Prepare presentations/reports on current projects, progress, and issues to management and Customers.
- Created robust inspection procedures for new product lines that reduced customer complaints.
Aptiv MTC, Infotainment & Driver Interface 2017-
2022
Sr. Customer Quality Warranty Engineer
- Provide support for quoting activities by participation in initial process design, development and implementation phases.
- Supports project manager with the quality activities for the Project Development Process (PDP) from the beginning of the project (quote phase) until the production plant.
- Final settlement warranty technical factor and invoice with Daimler US, resulted in a cost reduction in the Invoice in $63K US savings. Dec 2019
- VW Mexico dispute process for labor only claims, which resulted in a credit for $289K US. Nov. 2020
- Negotiated with VW Mexico the warranty technical factor (labor cost), resulting in $63K US savings.
Delphi MTC, E&S 2004-2017
Advanced Quality Warranty Engineer
Engage in regular customer meetings, review warranty performance.
- Coordinate with customer to retrieve parts that failed in the field either from customer warranty centers or directly from customer sites.
- Conducted analysis of the Warranty Claims data and warranty costs from ford reducing the claims, Negotiated a warranty settlement with Mercedez Benz reducing warranty cost by 50%.
- Lead Award recognition (Leadership in Execution and attitude Demonstration) Nov. 2017
- Analyze warranty data for the early detection of warranty peaks and reliability risk predictions, Feedback Engineering, Manufacturing and other cross functional teams.
- Engage in regular customer meetings to develop working relationship: Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
- Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI’s IPTV, R/1000, C/1000)
Siemens VDO Emissions Products 1994- 2004
Quality Engineer ----- Warranty Engineer
• Coordinate PPAP level requirements and compliance to PPAP process, develop FMEA’s, Control Plans.
• Develop methods for inspection, testing and evaluation to ensure compliance with specifications.
• Ensure proper quality requirements (critical / key characteristics)
• Make sure corrective actions are implemented and close 8D, 5 Why, Problem Solver.
• Quality Audits internal and external.
• Assigned to cross-functional team. Prepare or assist in the development of quality documents that include PPAP submissions, PCPs, FMEAs
• Support in the initial process design development and implementation phases of New Launch.
• Prepare presentations/reports on current projects, progress, and issues to management.
