Maria Zazueta

Bilingual Spanish-English professional with 5+ years of recent remote experience supporting businesses and clients across multiple industries. Experienced in administrative support, appointment scheduling, client communication, payment processing, quality assurance, documentation, and independent remote work. Strong background in professional communication, technical support, problem solving, and confidential information handling.

Native

Spanish speaker with C2-level English and degrees in Translation and Interpretation and Physics, including a Master's in Optical Physics.

Remote Virtual Receptionist / Quality Assurance Analyst at SMITH.AI (2021-11 – 2026-06)

• Provided professional remote support for businesses and professionals across multiple industries in English and Spanish.
• Managed client communications, identified needs, scheduled appointments, processed payments, and handled messages accurately.
• Adapted communication style, terminology, and procedures to different businesses and professional contexts.
• Performed Quality Assurance Analyst duties for six months, reviewing interactions and supporting service-quality standards.
• Maintained accuracy, confidentiality, and attention to detail while working independently in a fully remote environment.
• Managed high-volume interactions while maintaining clear and effective communication.

Remote Bilingual Interpreter at LANGUAGELINE SOLUTIONS (2019-05 – 2019-12)

• Provided professional Spanish-English interpretation in medical, banking, insurance, government, customer service, and other professional settings.
• Applied appropriate terminology and register while maintaining accuracy, confidentiality, and professionalism.
• Managed high-volume interactions and adapted quickly to different speakers, accents, situations, and communication needs.

Production Support Engineer – Sony Network Platform at SOFTTEK (2015 – 2016)

• Provided production support; investigated, troubleshot, and triaged software, application, and service issues.
• Created and maintained technical support documentation and communicated with technical teams and external parties.
• Performed log reviews and systems, application, and performance monitoring using source control, bug-tracking, and ticketing systems.
• Worked with Apache, Tomcat, and Splunk.

Independent Tutor / Teacher at INDEPENDENT (2011 – 2021)

Mathematics, Physics, Spanish & English

• Provide tutoring and teaching across mathematics, physics, Spanish, and English; adapt instruction to different academic levels.
• Develop educational activities and communicate scientific and technical concepts clearly to students and the general public.

Bachelor's Degree in Translation and Interpretation – UNIVERSIDAD AUTÓNOMA DE BAJA CALIFORNIA (2026)

Master's Degree in Optical Physics – CENTRO DE INVESTIGACIÓN CIENTÍFICA Y DE EDUCACIÓN SUPERIOR DE ENSENADA (CICESE) (2018)

Bachelor's Degree in Physics – UNIVERSIDAD AUTÓNOMA DE BAJA CALIFORNIA (2014)