Mariana Celis

Hello! I’m Mariana Celis , a highly organized and dedicated virtual assistant with 4 years of experience providing top-notch administrative support and customer service. My goal is to help you streamline your operations and elevate your business.

Services Offered: Administrative Management as Email and calendar management ,Meeting and event coordination, Report and presentation preparation and Customer Support Handling and managing customer inquiries,Live chat and messaging support,Problem resolution and complaint handling , Data collection and analysis,Content writing and editing , i offer translation services too same as Project and task coordination and Communication with teams and clients Why Work With Me: Experience and Professionalism: I have worked with clients across various industries and countrys as Canada ,Colombia and United States of America, from small businesses to large corporations delivering high-quality service tailored to their specific needs as customer service phone calls, email or chat also offer technical support ,billing services , translation , scheduling appointments and sales .

Organization and Efficiency: I am extremely organized and detail-oriented, allowing me to handle multiple tasks simultaneously without compromising quality. I maintain constant communication to ensure all aspects of your project are well understood and managed.

call center customer service Enercare Canada | Contact point 360 Bogotá, Colombia , I was working for a billingual call center with Enercare as a customer service representative for the last two years , i was in charge of answer customer calls , booking appointments for home services , tracking parts , follow technicians status , and selling home services . call center collections for Macys USA | Concentrix Bogotá, Colombia I worked for Macys credit card department in United Stated as a colletions representative , i was in charge of making calls to collet debts money , follow customer payments , review credit score and offering help to customers with questions or problems related with the credit card portfolio that the company offers , technical support and customer service Vivint smart home USA | Teleperformance Bogotá, Colombia.I worked there as a technical support and customer service agent for Vivint smart home in USA offering online and phone support for security products as alarms , cameras , movement sensors , panels and door locks , i was in charge of follow customer payments, answer questions regarding billing , account migrations and upselling some security products. administrative assistant and customer service manager | nikkey (boho food market)

Bogotá D.C - Colombia liceo del caribe

High school degree

2011-2017

Bogotá D.C - Colombia Universidad Agustiniana

Bachelor's degree, international bussines and Finance

2021-2025 (expected)

Bogota D.C - CET

BASIC COURSE FOR TRAVEL, TOURISM AND HOTEL SERVICES ADVISORS

2024-2024