Martha Nava

Administrative Operations | Order Processing | Remote Support Specialist Results-driven Administrative and Order Processing Specialist with corporate experience supporting SaaS operations, purchase order processing, customer account coordination, CRM administration, and high-volume operational workflows. Skilled in Salesforce, Siebel, Outlook, documentation management, KPI tracking, and customer support operations in fast-paced environments. Recognized for strong attention to detail, process accuracy, multitasking, problem-solving, and the ability to independently manage priorities in remote and cross-functional teams.

Experienced delivering professional customer communication, order lifecycle support, and operational follow-up while maintaining efficiency and service quality standards.

Order Experience Representative II at Zebra Technologies (2023-03 – 2024-08)

• Managed SaaS purchase order processing, order fulfillment activities, and customer requests with high accuracy and operational compliance
• Coordinated quotations, order tracking, and account follow-up activities using Salesforce and Siebel CRM systems
• Provided support for high-priority customer accounts, ensuring timely communication and issue resolution
• Maintained consistent customer communication regarding pricing, products, services, and order status updates
• Monitored customer interactions and KPI-driven workflows to support operational efficiency and service quality
• Collaborated with cross-functional departments to streamline processes and improve customer experience outcomes
• Successfully managed multiple priorities in high-volume operational environments while meeting deadlines and service expectations

Repair Services Associate II at Zebra Technologies (2019-10 – 2023-03)

• Supported repair service operations, customer case evaluations, troubleshooting activities, and documentation processes
• Prepared reports, written communications, and work instructions to support operational consistency and workflow accuracy
• Collaborated with internal departments to improve productivity, quality standards, and service efficiency
• Managed high-volume operational tasks while maintaining attention to detail and deadline compliance
• Contributed to process improvement initiatives focused on operational optimization and waste reduction
• Supported team knowledge-sharing and onboarding activities to improve collaboration and process consistency

High School Degree – Acuerdo 286 (2010-01 – 2014-06)