Matthew Santiago

Reliable and hardworking professional with a background in mental health support, now seeking to transition into a hands-on, blue-collar role. Experienced in high-pressure environments requiring strong communication, physical endurance, and quick problem-solving. Proven ability to work as part of a team, follow safety protocols, and manage physically demanding tasks with professionalism and care.

Brings a strong work ethic, is calm under pressure, and has a commitment to getting the job done right.

Mental Health Worker - Canyon Ridge Hospital

(2021-11)

• Provided direct, hands-on support to patients in a high-acuity psychiatric hospital, ensuring safety, structure, and emotional stability in a fast-paced, high-stress environment.
• Monitored patient behavior and responded to crisis situations with calm, clear action to prevent harm and maintain a secure environment
• Worked as part of a multidisciplinary team (nurses, doctors, therapists) to carry out treatment plans
• Assisted patients with daily living tasks (eating, hygiene, movement), combining physical support with emotional encouragement.
• Maintained detailed shift documentation, and reported changes in behavior or safety concerns.
• De-escalated conflicts using verbal techniques and crisis intervention skills — prioritizing safety and control under pressure.

Delivery & Installation Technician - Home Depot

(2020-07 - 2021-11)

• Delivered and unloaded large home appliances (refrigerators, washers, dryers, etc.) to residential customers, ensuring safe transport and professional customer interaction.
• Followed delivery schedules and route plans to ensure on-time arrivals and efficient workflow.
• Performed basic appliance setup, connection, and installation prep according to company and safety guidelines.
• Used hand trucks, dollies, and lifting straps to move heavy items safely, preventing damage to products or property.
• Provided excellent customer service, answering questions and ensuring satisfaction at time of delivery.
• Maintained delivery logs, inspection checklists, and handled proof-of-delivery documentation.
• Worked closely with warehouse and dispatch teams to load trucks efficiently and resolve delivery issues.

High School Diploma - Pomona High School (2019-05)