Max Sánchez

Proactive, organized, and responsible professional with excellent interpersonal skills and four years of experience in customer service, collections and sales. Adept at teamwork, quick decision-making, and performing effectively under pressure. Seeking a dynamic and challenging role to further develop my career.

Customer Service Agent - Vitronics

(2026-04)

COX COMUNICATIONS Costumer Service

• Assisted bilingual customers with technical issues regarding internet, telephone, and cable services.
• Prepared reports and documented service requests efficiently.
• Upsold products and services to meet company sales targets.
• Generated service reports and provided billing support.

Collections Agent - FIRSTSOURCE SOLUTIONS MEXICO

(2025-02 - 2026-03)

Affirm Resolution team Collections

• Assisted customers with mobile banking, disputes, tickets, claims & demographic changes
• Generated service reports and provided billing support, transactions and internal transfers.
• Managed customer inquiries related to payments, credit disputes, and late fees.

Collections Agent - Invex SA de CV

(2022-07 - 2024-05)

INVEX BANK Costumer Service

• Managed customer inquiries related to payments, credit, due dates, late fees overdraft fees
• Offered additional financial products through cross-selling techniques.
• Provided professional customer service to enhance client satisfaction.

Bachiller en Ciencias y humanidades - International Relations - Instituto Landa (2018 - 2019)

Bachelor's Degree - Public Politics - Universidad Nacional Autónoma de México UNAM (2025)