Mbali Seleke

Call centre Agent at Merchants (2022-01 – 2024-12)

• Answering questions, troubleshooting issues, managing accounts, and following up to ensure customer satisfaction
• Provide information: Answer questions about products, services, and company policies.
• Process orders and payments: Assist customers with placing orders, making payments, and managing their accounts.
• Maintain records: Document all customer interactions and information in a computer system or CRM.

Executive at Startek (2024-01 – Present)

• Set up new users' accounts and profiles and resolve password issues. Respond to service issues and requests in a timely manner. Analyse call logs and/or ticket requests to detect common trends and underlying problems
• Provide assistance and problem solve a variety of basic computer related issues; enforce policies and procedures and maintain a positive customer service

Technical Agent at Webafrica (2024-01 – 2025-12)

• Consult user guides, technical manuals and other documents to research and implement solutions. Reproduce, diagnose and resolve technical problems encountered by users.
• technical expertise with exceptional communication skills and problem-solving abilities.

Travel consultant at Afrishore Bpo (2025-01 – Present)

• Managing logistics: Handling all aspects of the travel plan, including preparing tickets, managing payments, and ensuring all bookings are in order.
• Customer support: Resolving issues like cancellations, flight changes, or problems with reservations, both before and during

Agent at Penn Entertainment

• dealing poker, safeguarding assets, ensuring the accuracy of the table bank and pot, and adhering to all casino policies and gaming regulations.

National certificate in Grade 12 – Emdeni Secondary school (2019-12)

Higher certificate in Banking – Unisa (2024-12)