Memo Muñoz

Dynamic and dedicated professional seeking a stable position within a forward-thinking company that fosters skill development and career growth. Recognized for an outgoing personality and unwavering commitment to excellence, consistently demonstrating reliability and a strong work ethic. Possesses extensive experience in teaching and sales, complemented by exceptional interpersonal skills that facilitate effective communication and relationship-building with customers.

Passionate about motivating teams and driving innovation to meet organizational objectives while achieving personal milestones.

Law Firm Bankruptcy and Solutions, Chapter 13-07 at DYA CALL Y ASOCIADOS SA DE CV (2025-04 – 2025-08)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

Associate Software Analyst at HCL TECHNOLOGIES MEXICO (2024-05 – 2025-06)

• Analyzed software requirements and provided solutions to enhance system functionality.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
• Assisted in the development of test plans and executed comprehensive testing procedures.
• Documented system specifications, user manuals, and training materials for end-users.
• Conducted research on emerging technologies to improve software applications and processes.
• Spearheaded efforts to refactor legacy codebase, resulting in improved maintainability and scalability.
• Enhanced user experience with thorough testing and debugging of applications.
• Developed customized software solutions for clients, resulting in increased customer satisfaction.
• Utilized agile methodologies for efficient project management and timely delivery of software updates.
• Provided consistent support to end-users, addressing issues promptly and effectively.
• Improved software efficiency by identifying and resolving system bottlenecks.

Service Desk Agent at TATA CONSULTANCY SERVICES DE MEXICO SA DE CV (2023-08 – 2024-02)

• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Resolved technical issues for end-users via phone, email, and chat support.
• Documented troubleshooting steps and solutions in ticketing system to enhance knowledge base.
• Assisted in onboarding new team members, providing training on service desk procedures.
• Collaborated with cross-functional teams to escalate and resolve complex customer inquiries efficiently.
• Monitored service desk performance metrics to identify areas for process improvement.
• Provided timely responses to customer requests, ensuring high levels of user satisfaction.
• Participated in continuous training sessions to enhance technical skills and service delivery efficiency.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
• Engaged in user support interactions via telephone, chat and email platforms.

Customer Service Representative at TTEC CX SOLUTIONS MEXICO (2021-10 – 2023-03)

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM software to track customer interactions and maintain accurate records.
• Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
• Provided training and support to new hires, fostering a collaborative team environment.
• Managed escalated issues by employing conflict resolution skills to ensure positive outcomes.
• Developed comprehensive knowledge of products and services to effectively address customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Collaborated with team members to streamline support processes and reduce response times.
• Maintained accurate records of customer interactions in CRM systems for improved tracking.
• Trained new staff on company policies and customer service best practices, fostering team development.
• Analyzed customer feedback to identify trends and recommend improvements to service protocols.
• Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
• Maintained high-quality service standards by adhering to established processes and guidelines.
• Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.

Customer Care Representative at XTENDOPS MEXICO (2021-10 – 2023-03)

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Collaborated with team members to streamline support processes and reduce response times.
• Maintained accurate records of customer interactions in CRM systems for improved tracking.
• Trained new staff on company policies and customer service best practices, fostering team development.
• Analyzed customer feedback to identify trends and recommend improvements to service protocols.

Credit and Collection Analyst at AT&T GRUPO SERVICIOS Y SOPORTE S DE RL DE CV (2020-02 – 2021-10)

• Analyzed credit data to assess risk and determine creditworthiness of clients.
• Developed collection strategies to reduce outstanding accounts receivable.
• Monitored aging reports to identify overdue accounts for proactive collection efforts.
• Collaborated with sales teams to ensure alignment on customer payment terms and conditions.
• Implemented process improvements that enhanced efficiency in collections operations.
• Resolved disputes by communicating effectively with clients regarding billing inquiries and discrepancies.
• Conducted regular reviews of credit policies, recommending adjustments based on industry trends.
• Improved credit analysis accuracy by streamlining data collection and report generation processes.
• Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
• Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
• Enhanced debt recovery rates by implementing effective collection strategies and tactics.
• Assisted in developing training materials that enhanced employee performance and service quality.
• Implemented solutions for recurring issues, increasing operational efficiency within the support team.
• Led initiatives to improve communication between departments, facilitating better issue resolution for customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative at AT&T GRUPO SERVICIOS Y SOPORTE S DE RL DE CV (2019-10 – 2020-01)

• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Analyst Consultant at NTT DATA SERVICES MEXICO (2018-01 – 2019-09)

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Analyzed data trends to inform decision-making and enhance operational strategies.
• Developed comprehensive reports to support client recommendations and project initiatives.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Implemented best practices for data management, ensuring accuracy and consistency in reporting.
• Enhanced data-driven decision making by conducting in-depth analysis of client requirements and market trends.
• Implemented process improvement initiatives, resulting in reduced operating costs and increased productivity levels across multiple departments.
• Supported project management efforts, ensuring timely and successful completion of client engagements.
• Delivered actionable insights to clients with comprehensive reports, leading to improved business strategies.
• Conducted business data analysis to define product requirements for mapping, data schema definition and testing.
• Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.

– Escuela primaria Sebastián allende (1992-01)

– Sec.8 Mixta (1995-01)

– Preparatoria #3, oblatos (1999-01)