Premium Bilingual Customer Service Agent - BRM – Stellantis Campaign - United States
(2025-01 - 2025-07)
- Provided personalized customer service and support to customers in the United States as part of the Stellantis campaign.
- Assisted customers with vehicle rental services and scheduled appointments at authorized Stellantis dealerships and service centers.
- Supported customers with the validation and processing of vehicle warranty claims.
- Provided continuous assistance and follow-up throughout the vehicle repair process, from the initial service appointment until the vehicle was fully repaired and returned to the customer.
- Handled customer inquiries, questions, and requests, providing timely solutions while maintaining clear and effective communication.
- Delivered professional, empathetic, and customer-focused service, consistently maintaining a positive attitude and a high standard of service quality and customer satisfaction.
Multitasking Staff - Walmart Corporate
(2025-09 - 2025-12)
During my time at Walmart, I worked as a Customer Solutions Assistant, performing multitasking duties primarily focused on data analysis and shipment management.
- Followed up on processes and reports in a timely manner, ensuring accurate and punctual delivery.
- Contacted customers to confirm required information and collected data from stores, customers, and suppliers.
- Prepared reports based on the information collected and followed up on each case through resolution.
- Managed merchandise deliveries from suppliers, requesting and validating the required documentation and routing it to the appropriate departments according to the type of authorization required.
- Monitored the inbound and outbound movement of merchandise, as well as supplier activity.
- Provided customer service and support, ensuring proper follow-up and same-day case resolution through databases and the Webtickets platform.
Help Desk & Receptionist - Carso Inbursa
(2024-06 - 2025-09)
- Managed, organized, and monitored internal operational processes to ensure efficient day-to-day operations.
- Followed up on reports, maintained and updated physical and digital records, and managed and routed incoming calls.
- Provided reception and customer service, registered visitors in the logbook, and monitored personnel access control.
- Coordinated and followed up on tickets and incidents submitted by users and employees, ensuring timely resolution and closure to prevent outstanding cases from remaining open.
- Created new tickets in the system when necessary and monitored their progress until resolution.
- Received merchandise and deliveries from suppliers.
- Handled and managed calls related to suppliers, maintenance services, and other operational requirements.
- Regularly reviewed emails and responded to internal and external requests in a timely and professional manner.
Bilingual Customer Service Representative - Foundever – Call Center
(2023-05 - 2024-05)
- Provided multichannel customer service and support, assisting customers through phone calls, email, ticketing systems, and online chat.
- Delivered personalized assistance based on each customer's specific needs, ensuring a high-quality customer experience.
- Handled customer inquiries and requests efficiently and professionally, providing timely and effective solutions.
- Provided both customer service and technical support, addressing issues and guiding customers through the appropriate resolution process.
- Maintained a professional, courteous, and customer-focused approach while ensuring a positive service experience.
