Michelle I. Hernández

I am an english teacher with a lot of customer service experience!

Clínicas Mi Doctor - patient contact center 2022-2023

Scheduling patient appointments, refill prescriptions,etc. Assessing patient medical history, identifying any problems or concerns that need immediate attention, and referring them to other medical professionals as needed.

Teleperformance Costumer service representative 2020-2022

Handle escalated customer calls as a manager. Work to understad the needs of each costumer and provide the information of each investigation. Answer all questions about procedures and policies of the company.

Quick Learning - Administrative Assistant 2018-2019

Answer phone calls, emails, and text messages from teammates and clients. Prepare, send, and collect documents for onboarding. Follow up with clients through onboarding to ensure a smooth onboarding process. Update and maintain office policies and procedures.Organize and schedule meetings. Prepare and organize databases and reports. Manage social media accounts and replies

Bachelor’s Degree in progress