Miguel Angel Bautista

Operations and Logistics Analyst with experience in warehouse operations, export coordination, process improvement, and KPI tracking in fast-paced environments. Experienced working with operational metrics, inventory validation, root cause analysis, and cross-functional coordination between operations, transportation, and support teams. Strong focus on operational efficiency, service quality, and data-driven decision making.

Comfortable working with dashboards, reporting tools, SOP alignment, and continuous improvement initiatives across logistics and operational workflows.

Livestream Quality Analyst - Byte Dance (TikTok)

(2022-11 - 2026-04)

• Monitored operational KPIs such as accuracy, consistency, and average handle time to identify workflow gaps and improve team performance.
• Built and maintained operational dashboards to track trends, escalations, and performance metrics for different queues and regional teams.
• Performed root cause analysis on operational issues affecting quality and productivity, helping reduce handling time and improve process consistency.
• Worked closely with cross-functional teams and BPO partners across Mexico, Colombia, and Peru to align SOP interpretation and operational workflows.
• Supported calibration sessions and operational reviews to reduce policy misalignment and improve decision accuracy.
• Identified process improvement opportunities by analyzing operational behaviors, workflow bottlenecks, and reporting inconsistencies.
• Helped standardize operational procedures between teams, reducing workflow variation and improving operational efficiency.
• Tracked escalations and operational complaints to ensure timely resolution and better service performance.

Operations & Logistics Analyst - Santul

(2019-02 - 2021-08)

• Supervised warehouse and export operations for picking, order preparation, inventory validation, and shipment coordination.
• Coordinated daily activities for export and warehouse teams, supervising around 20 operators across logistics and export workflows.
• Planned shipment routes and prioritized urgent deliveries based on operational requirements and customer needs.
• Validated physical inventory against system records before shipment planning to maintain inventory accuracy and avoid fulfillment issues.
• Coordinated with transportation and traffic teams to ensure loads were prepared and dispatched on time.
• Calculated shipment volumetry and selected appropriate transportation units to optimize operational efficiency and reduce logistics issues.
• Monitored export inventory levels and supported stock control activities to avoid shortages and operational delays.
• Performed operational follow-up on shipment discrepancies, missing products, and loading issues to reduce delivery impacts.
• Supported operational audits, warehouse organization, and process compliance activities.
• Managed operational supplies, PPE requests, and specialized export material requirements.

Traffic Intern - Baxter

(2017-12 - 2019-01)

• Tracked shipment status, delivery evidence, and transportation performance for third-party logistics providers.
• Monitored pending and delayed deliveries to ensure compliance with delivery schedules and operational requirements.
• Generated operational reports for transportation providers and shipment tracking activities.
• Supported loading supervision activities to ensure correct handling procedures and compliance with operational standards.
• Assisted with documentation control, inventory processes, and operational follow-up for hospital and customer requests.

Bachelor's degree - Industrial Engineering - Universidad Nacional Autónoma de México (UNAM) – FES Cuautitlán