Miguel Vergara

Empathetic and tech-savvy bilingual professional with a strong background in customer support, sales, and problem resolution. Skilled at managing multiple priorities, delivering exceptional written communication, and building positive customer relationships. Adept at helping clients navigate complex processes with patience, clarity, and professionalism.

Passionate about providing above-and-beyond customer experiences, offering valuable feedback for improvement, and thriving in remote environments with minimal supervision.

Sales Agent / Debt Collector / Customer Retention at Griffin Stone Insurance Group (2023-08 – Present)

• Sell and service auto insurance policies across the state of Massachusetts, generating over $30,000 in monthly premium volume.
• Use strong written and verbal communication to educate clients on policy options, coverages, and digital documentation.
• Empathize with clients' concerns, providing clear explanations and guidance to ensure satisfaction and trust.
• Apply active listening and critical thinking to identify customer needs, offer personalized solutions, and overcome objections.
• Transitioned from insurance sales into debt collection, customer retention, and other internal projects, demonstrating flexibility, coachability, and the ability to quickly adapt to new responsibilities.
• Managed debt collection and customer retention efforts, using negotiation, problem-solving, and relationship-building skills to address financial concerns and successfully retain approximately 80% of customers.
• Work remotely in a fast-paced, goal-oriented environment while maintaining accuracy and compliance.
• Collaborate with team members to share feedback that enhances workflows, customer satisfaction, and company growth.
• Leverage CRM systems and digital tools to manage customer inquiries, maintain organized records, and follow up promptly.

Bilingual Interpreter at Kelly Services (2023-01 – 2023-08)

• Delivered accurate and empathetic real-time interpretations between English and Spanish speakers across legal and medical sectors.
• Maintained tone and intent of messages while resolving customer concerns and facilitating understanding.
• Provided detailed communication and cultural awareness to enhance customer experience.
• Balanced multiple calls and priorities independently in a remote environment.

Sales Manager at Maicitos (2021-01 – 2022-12)

• Responded quickly to customer inquiries and provided tailored solutions to meet client needs.
• Trained and coached team members to deliver superior customer service and close sales effectively.
• Used empathy and active communication to resolve client concerns and maintain satisfaction.
• Implemented feedback-driven improvements to strengthen business performance.

Appointment Setter at Marketing Storm Leads (2020-03 – 2020-09)

• Contacted leads through outbound calls and online communication channels to schedule appointments.
• Demonstrated professionalism and clarity in written and verbal exchanges.
• Utilized CRM tools to manage customer interactions and maintain detailed records.

Video Editor & Marketing Assistant at Imagen Creativa (2016-03 – 2019-04)

• Managed multimedia projects, meeting client deadlines and maintaining communication for deliverables.
• Assisted with marketing campaigns and content creation to promote products and services.
• Collaborated cross-functionally to identify areas of improvement and strengthen customer engagement.

Tax Preparer at Dominic's Tax Service (2012-01 – 2013-07)

• Supported clients in preparing and filing accurate federal and state tax returns.
• Resolved issues with empathy and precision while ensuring compliance and confidentiality.

High School Diploma in Video Production & Multimedia – Brooklyn Center Academy (2012-06)