Miriam Sanchez
Fullstack Developer (.NET, Vue.js) | Genesys Cloud Specialist | IVR & API Integrations | Open to Remote Opportunities
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Sobre mí
Software Engineer with 8+ years of experience delivering fullstack solutions and integrations for contact centers and enterprise systems. Specialized in Genesys Cloud, API development, and automation, driving measurable improvements in operational efficiency and user experience. Proven ability to lead projects and deliver scalable solutions in remote environments.
Experiencia
Fullstack Developer / Genesys Cloud Specialist at Teleperformance (2017-01 – Present)
Developed solutions for contact center and IVR systems, with expertise in Genesys Cloud integrations and automation
- Developed solutions for contact center and IVR systems, enabling automated payment processing and reducing reliance on live agents
- Integrated external client APIs (e.g., MetLife)
- Designed and implemented internal APIs for employee data management, reducing operational dependency on manual processes
- Integrated internal systems with SecurOS (facial recognition), reducing employee check-in time by up to 20%
- Created reusable code templates to standardize development processes, accelerating development time by approximately 30%
- Provided support, maintenance, and continuous system improvements, reducing system-related incidents by ~30%
- Led projects and coordinated teams during leadership absence, ensuring continuity and timely delivery
Software Developer at Telecommunications Interconnection Node (2014-01 – 2017-12)
Developed security systems and implemented geolocation and biometric solutions
- Developed security systems handling sensitive data
- Implemented geolocation and biometric solutions, improving system accuracy by +20%
- Managed and optimized critical databases, reducing query response times by ~40%
- Built monitoring and control tools to enhance system reliability and operational visibility
Web Developer at Psynapsis (2013-01 – 2014-12)
Developed e-learning and e-commerce platforms with LMS solutions
- Developed e-learning and e-commerce platforms
- Implemented LMS solutions and web portals, improving content accessibility and user experience
