Miriam Sanchez

Fullstack Developer / Genesys Cloud Specialist at Teleperformance (2017-01 – Present)

Developed solutions for contact center and IVR systems, with expertise in Genesys Cloud integrations and automation

Developed solutions for contact center and IVR systems, enabling automated payment processing and reducing reliance on live agents
Integrated external client APIs (e.g., MetLife)
Designed and implemented internal APIs for employee data management, reducing operational dependency on manual processes
Integrated internal systems with SecurOS (facial recognition), reducing employee check-in time by up to 20%
Created reusable code templates to standardize development processes, accelerating development time by approximately 30%
Provided support, maintenance, and continuous system improvements, reducing system-related incidents by ~30%
Led projects and coordinated teams during leadership absence, ensuring continuity and timely delivery

Software Developer at Telecommunications Interconnection Node (2014-01 – 2017-12)

Developed security systems and implemented geolocation and biometric solutions

Developed security systems handling sensitive data
Implemented geolocation and biometric solutions, improving system accuracy by +20%
Managed and optimized critical databases, reducing query response times by ~40%
Built monitoring and control tools to enhance system reliability and operational visibility

Web Developer at Psynapsis (2013-01 – 2014-12)

Developed e-learning and e-commerce platforms with LMS solutions

Developed e-learning and e-commerce platforms
Implemented LMS solutions and web portals, improving content accessibility and user experience

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