Mkhitar Mnatsakanyan

Operations and logistics professional with over five years of progressive experience in transportation and fleet management, overseeing operations for a 30-truck fleet. Proven track record in process optimization, cost reduction, systems implementation, and revenue generation. Designed and implemented a custom Transportation Management System (TMS) with GPS tracking and automated accounting workflows, reducing operating expenses by 35%.

Established new revenue streams through dedicated lane agreements and implemented risk-control measures that protected the company from fraudulent activities.

Operations Manager at Greensprint Dispatch (2021-12 – 2026-05)

• Negotiated dedicated lane agreements with brokerage partners and implemented a dedicated pricing structure that generated an additional $20,000 in monthly profit.
• Led regular operational briefings focused on DOT compliance, service quality, broker and driver satisfaction.
• Increased operational efficiency by restructuring dispatch operations, reducing headcount by 30% while maintaining service quality and improving fleet utilization through optimized workload allocation.

Dispatch Manager at Greensprint Dispatch (2020-07 – 2021-12)

• Designed and implemented a custom Transportation Management System (TMS) that streamlined carrier and broker onboarding and automated billing and invoicing processes, improving data management and reducing operating costs by 30%.
• Implemented MacroPoint GPS tracking and automated customer notifications, increasing operational efficiency and improving customer satisfaction.
• Developed automated daily and monthly KPI reporting systems, improving operational performance by 10% through reduced empty miles and increased fuel efficiency.

Dispatcher at Greensprint Dispatch (2020-03 – 2020-07)

• Sourced freight loads through DAT and Truckstop load boards, ensuring consistent load coverage and supporting daily operations across a 30-truck fleet.
• Coordinated pickup and delivery appointments to maximize fleet utilization and maintain high service standards.
• Maintained proactive communication with customers by providing timely shipment updates and ensuring end-to-end shipment visibility.

Bachelor of Business (BAB) in Business Administration – American University of Armenia (AUA) (2018-09 – 2020-05)