Nahel Soda

Bilingual, billing, and administrative professional with 7+ years of experience in customer-facing operations, account follow-up, financial reporting, reconciliations, and dispute resolution. Experienced in managing accounts receivable activities, reviewing payment discrepancies, preparing supporting documentation, coordinating with internal teams and external partners, and helping resolve banking disputes and chargeback cases.

Previously supported banking dispute resolution at International Vacation Club and handled Stripe chargeback support for TrimRX in April 2026. Currently working remotely as a Data Analyst at TELUS Digital, strengthening attention to detail, data validation, online platform use, productivity, and independent remote work.

Organized, analytical, and responsive, with strong communication skills in English and Spanish. Comfortable supporting AR dispute workflows, cash flow resolution, documentation, and stakeholder follow-up in structured, deadline-driven environments.

Data Analyst at TELUS Digital (2026-03 – Present)

• Review, organize, and validate digital information with strong attention to detail and accuracy.
• Work independently in a remote environment using online platforms and digital tools.
• Track, report, and escalate inconsistencies or potential issues while maintaining quality standards.
• Strengthen remote work discipline, productivity, computer skills, and detailed task management.

Billing and Collections Specialist at Tulum Country Club (2025-09 – 2026-02)

• Managed account follow-up, payment tracking, statement reconciliation, and organized financial records for residents and partners.
• Communicated with residents, clients, and internal teams to resolve account-related questions and pending issues.
• Prepared collection, aging, and administrative reports using advanced Excel tools.
• Supported cash flow improvement through consistent communication, documentation, and follow-up.

Property Operations Manager at Peregrina Kaybe Condos (2025-02 – 2025-09)

• Supervised daily residential property operations, ensuring service continuity and resident satisfaction.
• Coordinated maintenance follow-up with staff, security, suppliers, and service providers.
• Tracked service requests, repairs, supplies, cleaning support, and property priorities to ensure timely resolution.
• Managed supplier quotes, inventory control, operational resources, and internal communication using Excel and messaging tools.

Administrative Manager at International Vacation Club (2024-02 – 2024-12)

• Supervised administrative procedures across two tourism complexes, supporting daily operations and accurate records.
• Coordinated supplies, external services, documentation, and internal communication with multiple departments.
• Prepared financial, administrative, and operational reports for management.
• Assisted members and clients with questions, concerns, and account-related issues.

VIP Butler Concierge at Palladium Travel Club (2022-05 – 2024-02)

• Provided personalized service to VIP clients, handling special requests, reservations, concerns, and follow-up.
• Coordinated with housekeeping, maintenance, administration, and other departments to resolve guest and property needs quickly.
• Managed confidential and high-priority requests with discretion, organization, and professionalism.

Customer Service and Administrative Support at Delicake and Interjet Airlines (2017 – 2022)

• Supported customer service, order management, basic finance, and social media administration for a boutique bakery.
• Provided operational and customer service support at Interjet Airlines in a high-pressure airport environment.

Bachelor's Degree in Accounting – Universidad Humanitas (2020 – 2024)

Bachelor's Degree in Administration – Universidad Humanitas (2019 – 2023)