Nayely Flores

Proactive, results-oriented professional with strong adaptability, analytical thinking, and a continuous improvement mindset. Passionate about process optimization, workflow efficiency, and technology-driven solutions.

WFM Analyst at Allianz (2023-01 – Present)

Managed daily operations for Spain-based campaigns, ensuring SLA compliance and real-time resource coordination. Prepared performance reports and conducted operational analysis.

WFM Specialist at Teleperformance (2019-01)

Developed and optimized work schedules, forecasted staffing needs, and ensured adequate coverage for U.S. support operations.

Engineering Draftsperson at Cuernavaca (2017-01)

Created engineering and architectural plans (PVC, PE, AC), foundation layouts, finishing plans, and cost estimations. Supported water and sanitation projects.

Construction Supervisor at Casas Rodríguez (2015-01)

Supervised construction progress, coordinated client communication, developed housing design proposals, and managed personnel and payroll.

Bachelor's Degree in Architecture – Universidad Autónoma del Estado de Morelos

Diploma in Construction Management – Universidad Autónoma del Estado de Morelos

English Language Learning – Fox Valley Technical College