Nelson Rdz

IT professional with experience in Level 1-2 technical support, database administration, and incident analysis I have worked with SQL Server and Progress 4GL technical documentation and direct user support. In addition, I have training in programming (C#, C++, .NET and Visual Studio) and I am looking for opportunities where I can continue to develop these skills while adding value with my experience in support and data.

Technical Support Engineer - ATOS - Monterrey, Nuevo León

(2024-07 - 2025-12)

• Specialized attention in technical support to clients.
• Quality customer service and attention.
• Problem solving and incident resolution.
• Preventive and corrective maintenance work on equipment and facilities.
• Installation of electronic systems and components.
• Performing tests on systems, components and equipment to verify their compatibility.

Junior consultant - Chubb Insurance - Monterrey, NLE

(2023-02 - 2023-08)

• Level 2 Support: Support for users with problems in company systems, critical issues, and analysis
• Corrections directly in the database using SQL Server.
• Implementation of new temporary solutions.
• Ticket system for incident tracking.

Technical Support Engineer - Pissa Group - Monterrey, NLE

(2022-11 - 2023-02)

• Problem solving and incident resolution.
• Database and record maintenance.
• Maintaining order and cleanliness in the workplace.
• Computer systems management and computer equipment setup

IT Support Technician - LADESA - Santa Catarina, NLE

(2022-05 - 2022-09)

• Creation and development of incident resolution procedures.
• Setting up profiles and access for new users.
• Managing and updating databases in Progress4GL
• Managing assistance requests in the company's system.

Data administrator - Nurses Love - Monterrey, NLE

(2020-05 - 2020-08)

• Management and registration of data information systems.
• Documentation of procedures and database systems.
• Review of records and updates in the system and database

Data entry - SEP - Monterrey, NLE

(2019-04 - 2019-08)

• Scanning, printing and saving documents in physical and digital format.
• Review of the company's document records to gather information.
• Searching for and correcting errors in the information record.
• Information recorded in an organized manner for easy retrieval.
• Verification that confidential information is properly protected.
• Telephone and email support.

Bachelor's Degree in Software Engineering - Software Development and Management - Santa Catarina Technological University (2023)

University Technician - INFORMATION TECHNOLOGIES - Santa Catarina Technological University (2021)

Diploma - English - Experiential English (2019)

Software Development Technician - Computer Science - FIME (2018)

Diploma - Graphic Arts - Private (2016)